Spa Supervisor - Full Time (Flamingo LV)

Responsible for supervising the daily activities and duties of spa operation.  Provide leadership to reach employee and guest satisfaction.  Functions include; employee observations, training, and maintaining the Spa SOP standards of service.

• Employee relations, training, staff productivity, standards, and guest satisfaction issues.
• Display a high level of maturity, discretion, tact, judgment and the ability to deal with confidential matters
• Maintain knowledge and understanding of treatments/physiological effects/contraindications.
• Conduct monthly one on one meetings with direct reports
• Interview prospective employees initial interview and make hiring recommendations to Spa Manager or director.
• Audit time and attendance.
• Order approved staff inventory
• Assist Spa Attendants and Receptionist with guest experience by answering telephones, checking in guests, making reservations, providing tours and maintaining daily cleanliness of facility during operating hours.
• Create schedules for specific assigned team with appropriate staffing levels according to business volumes; i.e. special events, holidays, weekends, groups, etc.
• Required to have an operational knowledge of spa software, Microsoft applications, and email.
• Act as a resource between employees and Spa Operations Manager to resolve work related conflicts.  Review and advice on the appropriate resolution to problems, ensuring policy and procedures are consistently followed.
• Use constructive feedback, motivation and short and long-term intervention to address problems that affect job performance.
• Assist in maintaining appropriate pars of linens and back bar products.
• Identify and recommend solutions when the department faces survey performance negative shifts.
• Inform appropriate management of situations that may require further attention.  This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, legal compliance, sexual harassment including employee and guests.  Follow up to ensure resolution is achieved.
• Maintain an attitude and philosophy consistent with the Caesars Entertainment mission, vision and values.
• Work in a fast paced environment while maintaining a calm appearance.
• Perform all other projects and responsibilities as required.
• Comfortable around guests in a state of undress.

• Previous Spa experience Recommended (1-2 year minimum)
• High school diploma or equivalent
• Excellent, reading writing and oral proficiency in the English language
• An energetic, forward thinking and creative individual with high ethical standards and an appropriate professional image.
• Ability to troubleshoot and problem solve
• Attention to detail
• Cooperative and friendly attitude
• Ability to be efficient in a fast paced environment
• Participate in scheduled meetings as requested
• Ability to utilize computer programs including: Spa soft, Microsoft Word, Excel, and Outlook.
• Must possess excellent verbal and written communication skills.
• Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of employees, executives and/or community leaders.
• Must be able to read, write and interpret inventory, purchasing, hospitality related terminology, Spa related terminology including the various treatment modalities, equipment, and products.
• Must have the ability to respond effectively to the most sensitive inquiries or complaints.

 

ADDITIONAL REQUIREMENTS

• Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility
• Must comply with rules and regulations for the safe and effective operation of the facility
• Maintains a friendly pleasant and professional demeanor and appearance at all times
• Passion and desire for excellence
• Encourage mutual respect among employee by setting positive examples.