Warehouse Management Partner (Non-Exempt)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Role Summary

This role is responsible for the end-to-end management, auditing, and continuous improvement of 3PL (Third-Party Logistics) warehouse operations in alignment with pharmaceutical and healthcare industry standards.

The position serves as the primary bridge between the outsourced warehouse partner and the headquarters. Operating with a high level of professionalism, the role ensures full compliance with GMP/GDP regulations, cold chain requirements, and legal legislations while executing order management, route planning, SAP system movements, inventory accuracy, and performance reporting processes.

3PL & Operations Management

• Supervise the daily activities, process accuracy, and performance of the 3PL logistics provider; take proactive measures against potential disruptions and keep management informed.
• Ensure timely, accurate, and rapid delivery of customer orders; propose system and workflow optimizations to streamline delivery processes.
• Manage route planning and prioritization for tender and hospital shipments; track appointment scheduling, delivery protocols, and personnel coordination.

SAP, Inventory & Stock Management

• Perform physical preliminary checks of finished goods and imported products arriving from customs by matching them against invoices; ensure all inbound, transfer, and outbound movements are recorded in the SAP system accurately and on time.
• Conduct continuous inventory controls to prevent discrepancies; organize monthly physical stock counts, reconcile results with the SAP system, prepare official protocols, and maintain archives.
• Manage disposal processes; oversee the storage of quarantined/rejected products earmarked for destruction, accompany official authorities during inspection/counting procedures, and execute SAP outbound entries.
   

Quality, Regulation & Compliance (GMP/GDP)

• Guarantee full compliance with GMP (Good Manufacturing Practices) and GDP (Good Distribution Practices) principles across all warehouse and distribution operations.
• Prepare deactivation files for shelf samples and coordinate relevant departments to ensure ITS (Pharmaceutical Track and Trace System) notifications are completed.
• Forward dataloggers arriving with imported cold chain products to the Quality Control department; manage the stock and cost-effective utilization of cold chain consumables such as styrofoam boxes and ice packs.
• Process market returns according to quality instructions; forward any information received regarding drug side effects to the Pharmacovigilance department within 1 business day in compliance with Ministry of Health product safety regulations.
• Ensure strict adherence to occupational health and safety, cleanliness, and environmental policies within the warehouse.

Reporting & Crisis Management

• Act as the primary point of contact for shipment and operational issues, providing real-time information flow to headquarters and playing an active role in problem-solving.
• Prepare and present monthly shipment performance (KPI), package volume (cargo/forwarder/local delivery), and cold chain consumables reports to management, including variance analyses against targets.

Who you are

• Bachelor’s degree in Industrial Engineering, Management Engineering, Logistics Management, Supply Chain, or related fields.
• Minimum of 3–5 years of experience in warehouse management, logistics operations, and 3PL management within the pharmaceutical, healthcare, or similar regulated industries.
• Operational mastery of GMP / GDP guidelines, cold chain management, and ITS (Pharmaceutical Track and Trace System) processes.
• Advanced proficiency in SAP and WMS programs; strong MS Office and reporting skills.
• Strong operational presence with solid supplier management and negotiation skills; detail-oriented, highly proactive in follow-ups, and capable of generating solutions during crises.
• Professional working proficiency in English to follow sectoral literature, global procedures, and systems.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.