Business Operations Coordinator NL/BE
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
We are looking for a strong Business Operations Specialist with excellent financial skills. You will be working closely together with the team in The Netherlands and Belgium, whilst reporting to the Senior Operations Manager (Europe) to ensure operational activities are aligned with Lyra’s global business and financial operations. Hybrid role, working in the Utrecht office in The Netherlands a minimum of 1 day per week. We are looking for a strong Business Operations Specialist with excellent financial skills. You will be working closely together with the team in The Netherlands and Belgium, whilst reporting to the Senior Operations Manager (Europe) to ensure operational activities are aligned with Lyra’s global business and financial operations. Hybrid role, working in the Utrecht office in The Netherlands a minimum of 1 day per week.
Key Responsibilities
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Finance Shared Mailbox Management: Overseeing the shared mailboxes. Handling financial queries, working closely with the various operational teams.
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Contractor Approval processes: Oversee Affiliates’ invoice processing, ensuring their invoices are approved and processed correctly and in a timely manner.
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Payment Processing: ensure our Affiliates and other vendors are paid on time.
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Customer Billing: Working together with the Account Managers and our international Finance Department to ensure fast and accurate billing to our customers according to their procurement requirements and Lyra’s systems. Ensuring all necessary documentation is recorded.
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Financial management: Assist with the transition from the local bookkeeping package to Netsuite. Support with Credit Control and Debtor Management queries. Identify variances or cost-saving opportunities.
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Financial Returns: Work closely with external parties and Lyra's Finance department to provide necessary documentation, resolve routine queries, and support accurate local statutory reporting.
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Process Compliance: help ensure all financial transactions, records and operational procedures adhere to local laws, EU directives, and global corporate finance policies.
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Insurance compliance: ensure all necessary cover for office and employees is in place according to the law, working closely with the legal, payroll and HR departments.
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Office Administration: Oversee the efficient daily running of the Dutch office (and Belgium virtual office). Manage local vendor relationships (e.g., vendor agreements, facility maintenance, office supplies and other administrative tasks).
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Health and Safety: local administrative execution and liaison for H&S, ensuring the company meets its legal obligations.
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Record keeping
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International Communications: Liaise with various International Teams (such as Legal, HR, Finance, Payroll) to assist local Business Operations where needed.
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Ad hoc Admin Assistance: Financial and Admin Support to other European entities as and when required.
Manage Netherlands and Belgium Finance Administration:
Compliance Liaison:
Local (and Regional) Operational Support:
Requirements
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Education: Bachelor’s degree in Business Administration, Finance, or a related field or the equivalent in experience.
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Proven experience (2+ years) in a role with significant administrative and financial responsibilities, preferably within an international business environment.
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Experience with project coordination and setting up new processes.
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Excellent communication skills, both written and verbal fluency in Dutch and English. Knowledge of French would be an advantage.
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Ability to effectively communicate with teams at all levels, including across different cultures and time zones.
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Exceptional attention to detail, highly organized and a strong ability to manage sensitive / confidential financial data.
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Ability to manage multiple priorities in a fast-paced environment.
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Proficiency with Google Suite (Docs, Sheets, Slides) and practical experience working with enterprise-level systems
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."