Senior Product Manager, Post Order Experience

Back to jobsSenior Product Manager, Post Order ExperienceNorth Bethesda, MDApplyXometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.Xometry is seeking a Senior Product Manager, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry. How You’ll Contribute: Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met Build and iterate on features that proactively address customer pain points and increase CSAT/NPS Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty Act as the voice of the customer internally and develop mechanisms to gather feedback at scale What You'll Bring to Xometry: 5+ years of product management experience, ideally with B2B or transactional platforms Experience with order management, fulfillment tracking, or support tooling preferred Strong customer empathy and experience with user-centered product development Familiarity with agile product development, data tools, and experimentation frameworks The estimated base salary range for new hires into this role is $135,000- $175,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more. #LI-HybridXometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Create a Job AlertInterested in building your career at Xometry? Get future opportunities sent straight to your email.Create alertApply for this job*indicates a required fieldQuick Apply with MyGreenhouseFirst Name*Last Name*Email*PhoneCountry*Phone*Location (City)*Locate meResume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEducationSchool*Select...Degree*Select...Start date yearEnd date yearAdd anotherLinkedIn ProfileAre you legally authorized to work in the United States?*Select...Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, TN1 visa status)*Select...How soon would you be available to start?*Select...What are your desired base salary expectations?*Select...Were you referred by an internal Xometry employee?*Select...If you answered yes to the last question, please provide the employee's first and last nameAre you willing to be in office 3 times a week?Select...U.S. Standard Demographic QuestionsWe invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.How would you describe your...