Agentic AI & Automation Lead - Manager - AI Managed Services - Consult

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Agentic AI & Automation Lead - Manager - AI Managed Services - Consult, you will play a pivotal role in transforming client operations by leveraging advanced AI and automation technologies. Within our Managed Services practice, you will focus on optimizing processes and delivering strategic solutions that enhance efficiency and reduce costs for our clients. Your expertise in project management and technology will be crucial in managing delivery teams and driving continuous improvement.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

In this role at PwC Acceleration Center India, you will be at the forefront of AI-driven transformation, working closely with clients to implement cutting-edge solutions that drive business success.

Responsibilities

- Leading the transition and management of outsourced services to streamline client operations
- Guiding delivery teams in optimizing managed services processes, tools, and services
- Overseeing project planning, budgeting, execution, and completion to meet client expectations
- Utilizing automation frameworks and business process automation to enhance service delivery
- Analyzing system components to identify linkages and interactions for process improvement
- Developing and mentoring team members to leverage their strengths and enhance performance
- Engaging in strategic questioning and stakeholder engagement to drive business transformation
- Promoting continuous process improvement and operational excellence within managed services
- Addressing conflicts and facilitating difficult conversations with clients and team members
- Upholding professional and technical standards, including adherence to the firm's code of conduct

What You Must Have
Senior AI/ML / Genai/Agentic AI tech lead/Architect

• Strong skill in Python, GenAI & Agentic AI,
• LLMOps observability tools(eg: Langfuse, Prometheus, Grafana)
• LLM frameworks (LangChain, CrewAI, etc.)
• LLM - RAG,
• Vector DBs(PGvector/ChromaDB/Pinecone/FASSIS)
• Cloud based ai deployments(Azure/AWS/GCP) with LLMOps/MLOps and CI/CD)

- Strong stakeholder and executive communication
- At least a Bachelor's degree in Tecnhology/Science
- At least 10+ years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Excelling in automation framework design and development
- Demonstrating proficiency in business process automation (BPA)
- Utilizing strategic questioning to enhance service delivery
- Managing operational performance with a focus on improvement
- Leveraging analytical thinking for process optimization
- Embracing change to drive digital transformation
- Developing skills in managed services and client support

Travel Requirements

0%

Job Posting End Date

August 28, 2026