Trust by Design Senior Specialist

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Trust by Design Specialist to lead the end-to-end operation of the Trust by Design assessment process for the Legal, External Affairs, Tax and Corporate Security pillar. This role is focused on ensuring timely, consistent and risk-based product approvals across Vodafone’s global product portfolio, while acting as a key partner between product teams and subject matter experts. The position is ideal for individuals with experience in risk, compliance, governance or process management who enjoy working across multiple stakeholders and balancing business delivery with regulatory requirements.

What you’ll do

• Lead the end-to-end Trust by Design assessment process, ensuring delivery within agreed service levels and alignment with product timelines.
• Coordinate legal, regulatory, security and compliance reviews to support high-quality, risk-based decisions for products and services.
• Act as the primary point of contact between Product teams and compliance stakeholders, facilitating collaboration and resolving obstacles.
• Manage assessment governance activities including demand tracking, reporting, risk identification and performance monitoring.
• Partner with product teams throughout the product lifecycle to enable compliant and effective delivery.
• Facilitate kick-off meetings, follow-up discussions and assessment closure activities while ensuring stakeholder engagement.
• Contribute to process simplification, continuous improvement initiatives, training activities and the evolution of the Trust by Design framework.

Who you are

• Experienced in operating, managing and improving risk, compliance, governance or related business processes.
• Skilled in working with complex cross-functional stakeholder groups and influencing positive outcomes.
• Familiar with product governance and product lifecycle management processes.
• Comfortable making informed decisions in ambiguous situations while balancing business requirements and risk considerations.
• Strong organisational, analytical and prioritisation skills with a focus on execution and continuous improvement.
• Knowledge of areas such as consumer law, regulation, privacy, fraud, cyber security, lawful intercept, trade controls, human rights or intellectual property rights would be advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on a global product portfolio and influence trusted product delivery across multiple markets.
• Exposure to senior stakeholders across Product, Legal, Regulatory, Security and Compliance functions.
• Opportunity to contribute to process transformation, simplification and governance excellence.
• Dynamic, collaborative environment focused on innovation, trust and customer value.
• Opportunities to develop expertise in telecommunications products, services, and customer engagement.
• Experience working within a collaborative and knowledge-sharing environment.
• A dynamic and collaborative work environment that fosters innovation and continuous improvement.
• The chance to influence customer experience and product optimisation at scale.
• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What skills you will learn

• Advanced stakeholder management and cross-functional collaboration.
• Product governance and lifecycle management practices.
• Risk-based decision-making within a global organisation.
• Regulatory, compliance and corporate security assessment frameworks.
• Operational governance, reporting and continuous process improvement methodologies.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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