Associate Director - Customer Success Management (Automotive)

Skip to main content Go to homepage Menu Saved Jobs (0) EN Filter Languages English English Canadian Français Canadian French View all jobs Search Jobs Find jobs for Location Radius miles 5 miles 15 miles 25 miles 35 miles 50 miles Search Associate Director - Customer Success Management (Automotive) Germany Apply now Save job Posted 07/24/2026 Job reference 14304 Experience level Experienced Hire Job category Sales & Marketing Line of business Corporates & Gov At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and CompetenciesSignificant experience in client-facing relationship management, customer success, sales, business development, consulting, software as a service, data, analytics, regulatory, financial services, automotive, or adjacent environmentsIndustry familiarity with automotive or an adjacent sector is strongly preferred, particularly experience related to supply chain, quality, risk, compliance, data, or client-facing advisory workflowsProven ability to operate as a trusted consultant and strategic advisor, while remaining hands-on and comfortable engaging deeply with data, tools, Excel analysis, and client workflowsDemonstrated track record of managing complex, high-value strategic customer relationships with senior stakeholders across large, multi-entity organizationsStrong problem-solving and investigative mindset, with the ability to ask effective curiosity questions, understand client alternatives and processes, and identify unarticulated needsCommercial awareness and appetite for relationship building, including confidence asking for introductions to new contacts, leveraging existing relationships, identifying opportunity signals, and sharing relevant customer insight to support partnership and growth discussions led by SalesStrong analytical skills, including a high level of comfort working with Excel and customer usage or engagement data to uncover insights and support strategic decision-makingDemonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.Fluent German and English is required, with French or Swedish also beneficial given the customer portfolioBasic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of...