Commercial Activation Associate

Back to jobsCommercial Activation AssociateCape TownApplyMeet Ozow  Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.    More about this Ozow fantastic position   As a Commercial Activation Associate, you will play a critical role in driving value from newly onboarded merchants by ensuring they successfully activate and begin transacting on the Ozow platform. You will bridge the gap between onboarding and revenue generation, focusing on nurturing small to mid-tier merchants to unlock their processing potential.  Your role and responsibilities  You will   Act as the primary point of contact for newly onboarded small to mid-tier merchants  Take ownership of the merchant activation journey from onboarding to first transaction  Influence internal stakeholders (Sales, Onboarding, Customer Success) to ensure seamless merchant experience  Merchant Activation & Revenue Growth   Drive activation rates of newly onboarded merchants within defined timeframes  Increase Time-to-First-Transaction (TTFT) efficiency across the merchant base  Identify patterns, barriers, and opportunities to improve merchant activation strategies  Merchant Engagement & Activation Execution   Proactively engage and nurture merchants to initiate processing on the Ozow platform  Provide guidance and support to merchants on integration, setup, and usage  Maintain consistent follow-ups through structured activation cadences  Performance Tracking, Optimisation & Cross-Functional Collaboration   Track and report on merchant activation metrics (activation rate, TPV ramp-up, engagement levels)  Collaborate with Sales Development and Integration teams to resolve merchant blockers  Segment merchants based on potential and tailor activation approaches accordingly  Ensure merchants reach minimum TPV thresholds before handover to Customer Success  Tool Utilization & Change Management   Maintain accurate merchant activity and engagement tracking within CRM systems  Ensure adherence to activation processes, playbooks, and documentation  Recommend and contribute to process improvements to enhance activation efficiency  Automation & AI   Leverage CRM automation tools to streamline follow-ups and engagement tracking  Identify opportunities to implement automated activation journeys and communications  Utilize data insights to prioritize merchant outreach and optimize activation strategies  You are an ideal candidate if you have  2–4 years' experience in sales, account management, onboarding, or merchant services within fintech, payments, or SaaS  Proven ability to manage pipelines and drive customer engagement to achieve activation or revenue targets  Strong understanding of payment platforms, integrations, or digital commerce ecosystems  Experience working with SMEs or small to mid-sized merchants  Strong data-driven mindset with the ability to track and interpret KPIs  Excellent communication and relationship-building skills  Your skills and competencies You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.  Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.  A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.  You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual...