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UX/UR Designer

Hackajob
United Kingdom$90k–$150kPosted Aug 8, 2026
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UX/UR Designer

hackajob United Kingdom

UX/UR Designer

hackajob United Kingdom 2 weeks ago 68 applicants

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hackajob is collaborating with Triad Group Plc to connect them with exceptional professionals for this role.

UX/UR Designer

Role Summary

As a UX/UR Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services, while helping to define and develop Triad's UX language. You should be an articulate and creative practitioner who can research and define user needs, as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio demonstrating successful UX and/or User Research work is essential.

As we are recruiting for two positions, we recognise that candidates may bring greater strength in either UX Design or User Research. One role may have a stronger design focus and the other a stronger research focus; however, we are looking for individuals who will have a genuine interest in developing their skills across both disciplines and becoming well-rounded UX/UR professionals.

Could you be Triad’s next “Rising Star of the Year?” Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at “The Chartered Institute for IT & Computing Awards.”

Key Responsibilities

  • User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences.
  • Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs.
  • Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints.
  • Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs.
  • Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options.
  • Workshops: Initiate, plan and conduct workshops with stakeholders and users.
  • Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience.
  • Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services.
  • Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2.
  • Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully.
  • Measuring success: Work with stakeholders to define success metrics so that services can continually iterate.
  • Agile working: Work and collaborate across multi-disciplinary teams using agile methods.
  • Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring.
  • Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry.

Skills And Experience

  • Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports.
  • Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable).
  • Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights.
  • Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq.
  • Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms.
  • Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable).
  • Comfortable working within Agile frameworks and collaborating across multidisciplinary teams.
  • Experience working with Government Digital Service (GDS) standards and practices
  • A portfolio of UX work is available on request.

Qualifications & Certifications

  • A degree or equivalent qualification related to the area you work in - Desirable.
  • Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad’s Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

  • Continuous Training & Development: Access to top-rated Udemy Business courses
  • Work Environment: Collaborative, creative, and free from discrimination

Benefits

  • 25 days of annual leave, plus bank holidays
  • Matched pension contributions (5%)
  • Private healthcare with Bupa
  • Gym membership support or Lakeshore Fitness access
  • Perkbox membership
  • Cycle-to-work scheme

What Our Colleagues Have To Say

Please see for yourself on Glass Door and our “Day in the Life” videos at the bottom of our Careers Page.

Our selection process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for interview.

A first-stage interview with a senior member of the UCD team

A second-stage workshop-based interview with our UCD team

We aim to complete interviews and progress candidates to the offer stage within 2-3 weeks of the initial conversation.

Other Information

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Design, Art/Creative, and Information Technology

  • Industries

    Software Development

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