Service Success Manager Graduate
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Hewlett Packard Enterprise offers university students the opportunity to join a leading IT company and gain invaluable experience through our Internship Program. Hewlett Packard Enterprise offers you a highly dynamic, fast-paced, professional working environment and the chance to develop the skills you have gained at university in a real business environment.
During your internship you will not only apply these skills in the IT industry but also acquire a range of abilities to contribute to the business whilst working alongside industry professionals. Throughout the program, you'll have regular training and one-to-one meetings with your manager. Working together, you'll set goals and plot your development. And with our open-plan offices and friendly working culture, you'll have the chance to learn from experienced professionals who can help you in your future career.
Key Responsibilities
* Manage the customer experience with recurring meetings to supervise related activities and outcomes
* Engages and manages the post-sales relationship with the customers
* Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitate information validation and team decision making process.
* Responsible for incident ownership, managing all high and critical incidents
* Logistics support on RMAs
* Installed base management and entitlement, escalation/remediation
* Prepare and conduct monthly and quarterly business reviews with end customer and internal stakeholders
* Analyze trends for further discussion, define actions to address issues & concerns.
* sales account team, customer service team & customer.
* Ensure customer satisfaction through appropriate setting of customer expectations and high quality and timely service delivery.
Required Skills
* Strong communication skills & Presentation skills
* Ability to manage multiple tasks and deadlines.
* Attention to detail and willingness to take ownership
* Good PowerPoint and Excel skills.
About you
* Within 1 year of graduation, which may also include relevant work experience.
* 2025 & 2026 Graduates are welcome to apply.
* Fluent in English
* Degrees: Information systems or Management Information Systems
* Based on Eastern Provision is a must
* Proven ability to effectively communicate, both written and verbally.
* A high level of energy, drive, enthusiasm, commitment, self-belief, and achievement orientation.
* A good mix of analysis, problem identification and presentation skills.
* Learning oriented attitude and drive to thrive in a fast-paced environment.
Want to learn more about Digital Sales careers at HPE?
Try our new virtual experience program, where you can explore what’s next for you in this role and earn shareable completion certificates that stand out to HPE recruiters and hiring managers.
https://careers.hpe.com/us/en/students-virtual-experiences
Want to learn more about Presales careers at HPE?
Try our new virtual experience program, where you can explore what’s next for you in this role and earn shareable completion certificates that stand out to HPE recruiters and hiring managers.
https://careers.hpe.com/us/en/students-virtual-experiences
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What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
ServicesJob Level:
Entry
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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