Director, Product Management - Global Billing & Performance

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management - Global Billing & Performance

Mastercard's Global Cardholder Services (CHS) team is seeking a Director, Product Management (Global Billing & Performance) to lead the strategy, performance, and evolution of billing capabilities across the global Cardholder Services portfolio.

This highly visible leadership role is responsible for driving Billing Strategy, Billing Platform Management, Revenue Enablement, and Financial Controls to support revenue growth and operational efficiency. The Director will partner closely with Product, Finance, Technology, Operations, GBSC, and regional Cardholder Services leaders to optimize billing and revenue processes and deliver exceptional customer experiences.
The successful candidate will combine strong financial acumen, product management expertise, operational knowledge, and cross-functional leadership to shape the future of scalable, automated, and compliant billing processes.

Role

• Develop and execute the global Cardholder Services billing strategy and roadmap, partnering with Product, Finance, Technology, Operations, and GBSC teams.
• Lead the evolution and automation of billing capabilities to support new pricing models, contractual requirements, and revenue growth initiatives.
• Define business, functional, and data requirements for billing applications supporting global and regional business needs.
• Partner with stakeholders to translate pricing and product initiatives into scalable billing solutions and timely revenue realization.
• Evaluate and operationalize billing solutions to support evolving business requirements and alternative pricing constructs.
• Establish and monitor billing, revenue, operational, and development performance metrics to drive decision-making and continuous improvement.
• Ensure billing compliance, financial controls, audit readiness, and effective issue resolution.
• Lead, coach, and develop a high-performing team while fostering a culture of accountability, collaboration, and continuous improvement.

Qualifications

• Bachelor's degree in Business, Finance, Technology, Engineering, or a related field.
• 7+ years of experience in product management, business analysis, finance, billing operations, or related disciplines.
• Proven experience leading complex billing, financial systems, product, or operational transformation initiatives.
• Strong understanding of billing processes, revenue management, financial controls, and performance reporting.
• Experience defining business requirements and partnering with technology teams to deliver scalable solutions.
• Experience working in Agile environments, including backlog prioritization and technology delivery.
• Exceptional stakeholder management, influencing, and communication skills.
• Proven people leadership experience with a track record of developing high-performing teams.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $156,000 - $265,000 USD