Head of Solution Engineering

%HEADER_COMPANY_WEBSITE%%HEADER_EMPLOYEES%Head of Solution EngineeringToronto, CA%LABEL_POSITION_TYPE_FULL_TIME%%BREADCRUMB_JOB_OPENINGS%Head of Solution Engineering%BUTTON_APPLY_TO_POSITION%%BUTTON_APPLY_USING_INDEED%%BUTTON_APPLY_USING_LINKED_IN%Head of Solution Engineering Job Description As Head of Solution Engineer at Voiceflow, you will play a dual-critical role in driving our Enterprise success today while building the foundation for tomorrow's world-class Solutions Delivery organization. You'll serve as our most senior technical advisor to Enterprise customers, architecting and delivering sophisticated AI agent strategies across chat and voice modalities while simultaneously preparing to lead and scale our entire Solutions Engineering and Delivery function within 6 months. This is a rare opportunity for a seasoned conversational AI veteran to leverage deep technical expertise in a customer-facing capacity while transitioning into strategic leadership under our Head of Revenue. You'll work directly with C-suite executives and technical teams at our largest accounts, solving complex implementation challenges hands-on, while also establishing the processes, frameworks, and team foundations that will define how Voiceflow delivers value at scale. The ideal candidate has lived through the evolution of conversational AI—from early rule-based systems to today's LLM-powered agents—and brings battle-tested wisdom from scaling AI or conversational design platforms through hypergrowth. You understand what great looks like because you've built it, broken it, and refined it across dozens of enterprise deployments.This role is based out of our headquarters in Toronto, Ontario. Scope of Role Customer-Facing Excellence (Months 1-6+) Serve as principal technical advisor to our most strategic Enterprise accounts, leading AI agent strategy development for complex chat and voice implementationsArchitect end-to-end solutions that integrate Voiceflow into sophisticated enterprise technology ecosystems, ensuring scalability, security, and performanceLead executive-level discovery and design workshops that uncover business requirements, technical constraints, and transformational opportunitiesOwn solution design and delivery for high-stakes implementations, from proof of concept through production deploymentHands-on coding and problem-solving to eliminate technical blockers, build custom integrations, and demonstrate art-of-the-possibleEstablish deep trusted advisor relationships with customer technical leaders and business stakeholdersManage SE and Technical Account Management teams on advanced technical positioning and solution approaches Leadership & Function-Building (Months 3-6 and Beyond) Design and implement the operational framework for a world-class Solutions Delivery practice encompassing both pre-sales and post-salesBuild repeatable processes, methodologies, and playbooks for solution scoping, delivery, and customer enablement from the ground upEstablish success metrics, quality standards, and continuous improvement mechanisms for the Solutions organizationPartner with Head of Revenue to define organizational structure, hiring strategy, and growth roadmap for the Solutions Delivery functionTransition into formal leadership of the Solutions Engineering and Delivery team, managing and scaling a high-performing organizationCreate a culture of technical excellence, customer obsession, and cross-functional collaborationDrive alignment between Solutions, Sales, Product, Engineering, and Customer Success to optimize the entire customer journey Strategic Impact Serve as the voice of the customer to Product and Engineering, translating field insights into prioritized feature requirements and platform improvementsDevelop reusable solution accelerators, reference architectures, and best practice frameworks that elevate the entire organizationContribute thought leadership on AI agent design patterns, conversational AI best practices, and...