Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.
Trusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.
Our technology-based end-to-end solution combines advanced localization capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company.
where innovation, creativity, ownership, and impact are part of everyday work.
We are looking for a Chargeback Analyst to join our Fraud and Payments team. In this role, you will become a domain expert in a growing team and a fast-changing environment. As a Chargeback Analyst, you will work with multiple payment providers and systems, analyze and respond to chargeback disputes, collaborate with different teams, and become a subject matter expert in chargeback and dispute handling and management. You will also play a key role in improving processes and driving operational excellence across the organization.
Responsibilities
- Investigate and analyze payment disputes across multiple payment providers
- Review and represent chargebacks and retrieval requests
- Build and maintain the operational chargeback data center
- Collaborate with Fraud, Customer Service, Finance, and other cross-functional teams to provide winning case responses
- Work on cross-team and cross-functional projects to improve operational efficiency
- Create and optimize chargeback workflows and operational processes
- Monitor performance according to card scheme programs and regulations
Requirements
- Bachelor’s degree in economics, Business Administration, Industrial Engineering or a related field.
- Proven experience with Excel – Must
- Proficiency in SQL – Advantage
- Experience in data analysis
- Experience working with AI tools– Advantage
- proven experience in chargebacks/payments industry
- High proficiency in English
- A team player who is organized, motivated, and capable of working independently when necessary