Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Hospitality Specialist at Opensity Solutions is responsible for delivering high-touch concierge-style hospitality services within a professional office environment. This role supports daily operations, meetings, events, and guest services by ensuring exceptional presentation, responsiveness, and attention to detail. The Hospitality Specialist collaborates with internal teams and reports to designated site leadership while maintaining a professional and service-oriented workplace experience.

ROLES & RESPONSIBILITIES: 

• Deliver an elevated guest experience by greeting visitors, responding to requests promptly, and maintaining a professional and welcoming environment.  

• Prepare and set up meeting rooms according to event specifications, including furniture arrangements, audiovisual equipment, and catering support.  

• Coordinate and provide food and beverage services for meetings, including breakfasts, lunches, refreshments, and catered events.  

• Conduct regular inspections of conference rooms, office spaces, pantry areas, and kitchens to ensure cleanliness, organization, and proper stocking of supplies.  

• Maintain visiting offices and temporary workspaces by ensuring they are cleaned, organized, and fully prepared for daily use.  

• Support operational service requests, including supply deliveries, event support, equipment setup, and other hospitality-related tasks.  

• Utilize room reservation systems, scheduling tools, and office software to manage hospitality operations efficiently.  

• Provide support for occasional after-hours events, including setup, coordination, service, and breakdown activities.  

• Collaborate with internal departments and vendors to ensure seamless meeting and event execution.  

• Maintain high standards of professionalism, presentation, and customer service in all guest and employee interactions.  

• Adapt to changing priorities and manage multiple responsibilities in a fast-paced environment.  

QUALIFICATIONS: 

Education:  High School Diploma or GED required. 

Experience:  Minimum of 1 year of work experience required; hospitality, food & beverage, hotel, or client service experience preferred. Experience in professional office hospitality or conference services is a plus. 

Technical Skills: 

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.  

• Experience using room reservation systems, scheduling platforms, or workplace service tools preferred.  

• Ability to learn and navigate hospitality and workplace technology systems efficiently.  

KNOWLEDGE, SKILLS & ATTRIBUTES: 

• Strong hospitality and customer service skills with a concierge-level service mindset.  

• Excellent verbal and written communication skills with the ability to interact professionally with guests, clients, and colleagues.  

• Strong organizational and multitasking abilities in a fast-paced environment.  

• High attention to detail and commitment to maintaining professional presentation standards.  

• Ability to work independently while collaborating effectively within a team environment.  

• Flexibility and adaptability in managing evolving operational priorities.  

• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.  

• Familiarity with room booking systems, scheduling software, and workplace technology tools preferred.  

• Ability to maintain professionalism under pressure while delivering high-quality service.  

• Strong problem-solving skills and ability to respond proactively to guest and operational needs.  

The Compensation range for this role is 23.00 to 27.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer. 

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. 

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. 

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.