Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Responsibilities:

• Resolves HR shared services inquiries and routine transactions by delivering timely, consistent guidance and completion.

• Documents case details, communications, and outcomes to maintain record integrity and audit readiness.

• Coordinates case intake, follow-up, and closure to meet defined service levels.

• Applies policies, procedures, and knowledge content to address requests accurately and consistently.

• Escalates non-routine, sensitive, or exception requests through defined workflows with required supporting details.

• Improves service performance by identifying contact drivers and updating knowledge and process content within governance.

Educational Background:

• High School Diploma/GED or equivalent experience required.

• Associate's degree in human resources, business administration, management, psychology, or a related field, or equivalent experience preferred.

Work Experience:

• 3+ years of experience in human resource shared services, service center operations, or a related field required.

Certifications:

• Workday Human Capital Management (HCM) or equivalent certification preferred.

Skills and Knowledge:

• Strong technology proficiency, including advanced skills in Microsoft Outlook, Word, Excel, and PowerPoint.

• Experience with Workday and ServiceNow preferred.

• Professional proficiency in English (written and spoken); multilingual capability preferred.

• Customer-focused, with demonstrated ability to build trust and credibility with stakeholders.

• Ability to learn quickly and apply a continuous improvement/continuous learning mindset.

• Strong problem-solving capability, with a track record of resolving issues effectively and efficiently.

• Strong organizational, planning, and process execution skills; able to manage multiple priorities with attention to detail.

• Demonstrated discretion and ability to handle confidential and sensitive information appropriately.

• Demonstrated ability to communicate effectively with employees at all organizational levels.

• Cross-cultural awareness and sensitivity; comfortable working in diverse, global environments.

• Ability to work independently and collaboratively within a team environment, maintaining productive internal stakeholder relationships.

Salary Ranges:

2,566.07- EUR 3,665.88

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:

Affiliated Companies: World Courier (Lithuania) UAB