Quick Air Logistics Healthcare Customer Care Specialist

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Healthcare Customer Care Specialist you will aid and assist clients in all phases of consignment preparation. Handle and monitor Client activities ensuring compliance with all agreed company policies. Handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies.While working collaboratively with all other departments to ensure maximum client satisfaction.

How you create impact

In this role, you will manage time-sensitive healthcare consignments from booking through delivery while keeping clients informed throughout the shipment lifecycle. You will coordinate routing, service requirements, deadlines, temperature-controlled packaging, tracking, documentation, and exception management to ensure each consignment is handled accurately and in line with client expectations.

• Process client consignment orders received by email, telephone, and the Quickonline booking portal, including routing, service classification, deadline establishment, and job order creation.
• Manage the green light approval process for consignments moving to non-EU destinations.
• Track and trace consignments throughout transit and provide clients with continuous status updates.
• Communicate flight delays, customs delays, proof of delivery, additional charges, resolutions, and other important shipment updates.
• Monitor and respond to client emails through the shared mailbox.
• Calculate and arrange suitable temperature-controlled packaging and logger supplies.
• Process daily client reports and manifests.
• Monitor and action special alarms through Quick Track.
• Work with the pricing team to provide requested quotations in a timely manner.
• Support Customer Relationship Managers and Key Account Managers with client bookings, inquiries, and issue resolution.
• Build and maintain strong working relationships with clients.
• Answer calls professionally, take accurate messages, and relay relevant information when the intended recipient is unavailable.
• Ensure all work is completed in accordance with company policies and procedures.

   

What we would like you to bring

You will bring a strong understanding of biopharmaceutical courier operations and the urgency, accuracy, and compliance required when handling time-sensitive healthcare shipments. You should be comfortable managing multiple priorities, solving problems quickly, and working closely with clients and internal teams in a fast-paced environment.

• Experience in biopharmaceutical courier operations and customer service.
• Comprehensive knowledge of courier and freight operations, including import, export, warehouse, and transportation processes.
• Strong understanding of world geography, global time zones, and transit milestones such as COB and POD.
• Knowledge of temperature-controlled packaging solutions available for pharmaceutical shipments.
• Understanding of country-specific import and export requirements for pharmaceutical products.
• Strong negotiation, problem-solving, and analytical skills.
• Clear and effective written and verbal communication.
• Ability to evaluate options, anticipate risks, and make sound decisions.
• Strong planning and organizational skills with the ability to manage multiple priorities and deadlines.
• A proactive approach, strong ownership, and the ability to work independently.
• Flexibility and the ability to remain productive under changing priorities and pressure.
• Strong teamwork and self-motivation.
• Good numeric and financial ability.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. This role is **ONSITE**

What's in it for you

At Quick we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1

 

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

 

Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.