Account Manager

Career Opportunities with ECI Software Solutions A great place to work.   Careers At ECI Software Solutions Share with friends or Subscribe! Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available.   Back To Openings     Account Manager Department: Sales Location: , United States Job ID: 665 START YOUR APPLICATION Account Manager At ECI, we specialize in providing cutting-edge software solutions tailored specifically for the manufacturing industry. Our innovative technology empowers manufacturers to streamline operations, optimize production processes, and drive overall efficiency. As we continue to expand our market presence, we are seeking a dynamic and results-driven individual to join our Account Management team. The Account Manager serves as the strategic partner for an assigned portfolio of manufacturing customers using our Deacom ERP solution. By developing a deep understanding of each customer's business, earning executive trust, and helping customers realize the full value of their partnership with ECI, the Account Manager identifies opportunities to expand the relationship while driving customer success, retention, and revenue growth. Success in this role requires curiosity, a consultative mindset, accountability, and a passion for building long-term partnerships that create value for both the customer and ECI. What Success Looks Like Successful Account Managers at ECI are naturally curious, proactive, and committed to continuous learning and growth. They take ownership of their customer relationships, seek to deeply understand each customer's business, embrace feedback, focus on what they can control, and collaborate across teams to create meaningful outcomes for customers and ECI. They approach every customer interaction with curiosity, believing that the best solutions come from first understanding the customer's business, priorities, and goals. Essential Responsibilities The following reflects management�s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Develop a deep understanding of ECI's products, services, and manufacturing customers' business objectives to effectively communicate value and identify opportunities for growth. Continuously expand knowledge of ECI solutions, manufacturing best practices, and customer industries to strengthen strategic conversations and deliver greater customer value. Build trusted relationships with stakeholders at all levels of the customer organization, serving as a strategic advisor throughout the customer lifecycle.. Develop a strong understanding of each customer's business, operational challenges, strategic priorities, and long-term goals to maximize customer success and uncover expansion opportunities. Proactively engage customers through virtual meetings, phone calls, email, onsite visits, executive business reviews, and other strategic touchpoints based on customer needs. Develop and execute account plans that drive customer adoption, retention, expansion, and long-term partnership. Leverage a consultative selling approach to identify customer needs, align ECI solutions with business objectives, and guide opportunities from discovery through contract execution. Manage sales opportunities within an assigned customer base, including pipeline management, forecasting, proposal development, negotiation, and contract closure while consistently meeting or exceeding revenue goals. Partner closely with Product,...