Correspondence & Dispute Specialist III- Review

Skip to main contentWe use cookies to make the safest and most effective website possible.Newrez LLC NMLS# 3013Also doing business as Shellpoint Mortgage Servicing1100 Virginia Drive, Suite 125Fort Washington PA 19034For licensing information, go to:www.nmlsconsumeraccess.org Newrez NMLS Consumer AccessDoing business as Newrez Mortgage in the states of Arkansas and Texas.  Website approval pending with the New York Department of Financial Services.Disclosures:Licensing & Disclosure InformationTerms & ConditionsPrivacy PolicyWebsite AccessibilityNewrez Fee Schedule NoticeServicing Legal DisclosureCA Privacy PolicyDo Not Sell My Personal Information - CA ResidentsRead Full Privacy MessageDeclineAccept CookiesJoin UsSign InCorrespondence & Dispute Specialist III- Review page is loadedCorrespondence & Dispute Specialist III- ReviewApplylocationsTX, CoppellSC, GreenvillePA, Fort Washingtontime typeFull timeposted onPosted 30+ Days Agojob requisition idR9905Who We AreAt Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.POSITION SUMMARYThe Correspondence & Dispute Specialist III is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. The job will require continuous learning and keeping up to date with applicable regulations such as the Real Estate Settlement Procedures Act (“RESPA”), Truth-in Lending Act (“TILA”) the Fair Credit Reporting Act (“FCRA”), and applicable guidance from the Consumer Financial Protection Bureau (“CFPB”).DESCRIPTIONDuties and ResponsibilitiesPrioritize and be able to complete tasks according to regulatory deadlines.Research loan history, documentation and applicable policies and procedures to determine if the appropriate steps were followed by the operational teams.Research potential issues to identify root causes and be able to execute a plan of action for resolution.Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.Compose or review written responses to the borrower(s) (or their authorized representatives) providing final resolution.Communicate with operational business partners to discuss loan level details, when necessary.Performs related duties as assigned by management.Qualifications and Education RequirementsHighschool diploma or equivalent, required and,5+ years Mortgage Servicing or Origination experience.                                                 ORIn lieu of 5+ years Mortgage Servicing or Origination experience.Bachelor’s degree with a concentration in English or similar field and,2+ years Mortgage Servicing or Origination experience with Bachelor’s Degree.Skills, Abilities, and KnowledgeMust be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.Excellent written communication skills are required, including proper grammar, spelling, punctuation, and sentence structure.Excellent research skills required.Intermediate knowledge of MS Word, MS Excel.Excellent work ethic, high productivity, deadline driven.Must possess a short learning curve related to assimilation of new skills and tasks.Superior organizational skills needed.Ability to multi-task as well as quickly adapt to changing work assignments.Additional InformationWhile this...