Salesforce Administrator (Service Cloud Specialist) 100% Remote in Poland or Spain

Salesforce Administrator (Service Cloud Specialist) 100% Remote in Poland or Spain LocationBarcelona; Madrid; WarsawAddressBarcelona, 08019Employment TypeFull timeLocation TypeRemoteDepartmentDocplannerDeadline to ApplyJune 12, 2026 at 5:00 AM MSTJob DescriptionWhat will you do with us? Own and govern Salesforce configuration, including objects, fields, layouts, record types, search, reporting and dashboardsParticularly Salesforce Service Cloud configuration, including Case Management, Service Console, Knowledge, Omni-Channel, Digital Engagement, Entitlements, Milestones, queues and routing configurationsMaintain security such as user accounts, sharing rules, user roles, user profiles, user permissions, field level security, groups, validationsManage mass imports, updates and exports of dataEnsure data integrity, security and perform required audits reviewsDesign, implement and govern declarative automation architecture (Flows, approvals, assignment rules, email automation), ensuring scalability, maintainability and best practicesManage operational requests, change requests and troubleshoot issues, working with diverse user groups and potentially with business leadersHandle complex and escalated support requests, perform root cause analysis, and improve system stability and user experienceAssist in conducting training to business owners for new features and help with roll-outAssist in developing and maintaining documentation on processes, policies, application configuration, and help related materialsOwn end-to-end delivery of Salesforce initiatives, coordinating admins, developers and testers across design, build, testing, deployment and post-release supportMentor and guide other team members, enforcing best practices during design and implementationProactively lead and contribute to solution design, applying Salesforce best practicesOptimize existing builds to reduce technical debt and improve org health and efficiency.Manage deployments using CI/CD tools and GitHubQualificationsWhat makes you a strong fit?Advanced working knowledge of Service Cloud (Deep understanding of Omni-Channel Routing, Service Console, Case Management, Email-to-Case, Web-to-Case, Knowledge Management, Entitlements and Milestones, Digital Engagement and Chat, Embedded Messaging, Queues and Assignment Rules)Working knowledge of relational databases design concepts and data management.Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skillsExperience in working with international teamsKnowledge of agile methodology / processesUnderstanding of business processesAbility to troubleshoot system, process and data issuesStrong communication skills, open to discussions, team-oriented, with a hands-on attitude. you can explain technical decisions to non-technical stakeholders without breaking a sweat, and you're as comfortable white boarding as you are in codeDemonstrate enhanced analytical, problem-solving, and logical skills, with the ability to lead others.Fluent English - additional languages are a plus in our global environmentYou master advanced Salesforce features (Flows, validations, complex formulas)Implementation of solutions using best practicesExperience with release management toolsSalesforce certifications, such as Salesforce Certified Administrator, Advanced Administrator, Salesforce Certified Platform App Builder , Service Cloud Consultant or Sales CloudBonus PointsAgentforce Specialist, Data Cloud ConsultantExperience with API integrations, Salesforce org migrations, or hands-on Apex developmentFamiliarity with HubSpot — understanding how it connects to Salesforce in a mixed-CRM environmentAdvanced reporting and dashboard expertise — creating insights that leadership actually useWhat to Expect from Our Hiring ProcessWe like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role):1️⃣ Intro...