Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InVideo System Manager page is loadedVideo System ManagerApplylocationsMissouri Remote Worktime typeFull timeposted onPosted 12 Days Agojob requisition idR66271Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewThe Video Service Team is responsible for overseeing the services and support of Video Intelligence and Evidence solutions, in the form of LPR, Body-worn, and in-car video cameras.Job DescriptionThe Video System Manager position resides in Global Services, within the North America Mobile Video Managed & Support Services organization. This role is responsible for the day-to-day management of customer contracts and relationships for our video solutions, including Vehicle Intelligence product lines. The Video System Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our video solutions, and directs the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, on-site technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers.This role reports into the Video Services Regional Support Manager based on geographical location.Responsibilities/Expectations:Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Customer Service Managers, Onsite Servicers, and CMSO Support teams pertaining to the Mobile Video, Command Center Software, and Mission Critical Networks throughout the customer engagement.Oversee Servicer Statement of Works (SSOW) with Onsite Servicers and ensure service delivery and Service Level Agreements (SLA) compliance.Provide Customers a single point of contact for all items related to Video Services.Be accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, case management, and escalation processes.Manage and maintain services scope as per services contract and ensure Customers understand their obligations in regard to service deliverables.Build value-added relationships within the domain of the account to become the trusted service delivery advisor to the customer.Ensure best practices are being adhered to within the customer's environment.Deliver consistent service levels by exceeding customer expectations and driving corrective actions to closure.Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans.Maintain awareness of all complex service matters, including technical solutions implementations, product quality issues and related activities.Report on technical performance and provide reviews of relevant service requests open within a customer's environment.Ensure effective coordination and support between account...
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