Service Business Development Representative

Role responsibilities

Manage inbound and outbound calls to schedule service appointments and promote recommended maintenance or recall services. Collaborate with service advisors to maximize shop capacity and maintain high customer satisfaction scores.

Requirements

Seeking a professional, customer-focused individual with strong communication skills and proficiency in computers and scheduling software. Previous experience in a receptionist, administrative, or automotive dealership role is preferred.

Key skills

Customer Service, Appointment Scheduling, CRM Software, Communication Skills, Multi-line Phone Systems, Microsoft Office, Data Entry, Customer Retention, Interpersonal Skills, Organization, Multitasking, Time Management

Keywords

Business Development Representative, Automotive Industry, CSI Scores, CRM, Service Department, Recall Services, Manufacturer Service Campaigns, Customer Retention, Dealership Management Systems, Appointment Setting, Retail Motor Vehicles, Nissan, Infiniti