Project Manager and Operations Lead for Insurance Affinity

We are seeking a talented individual to join the European Business Support Centre (EBSC) team at Marsh. This role will be based in Warsaw. This is a hybrid role with a requirement to work at least three days a week in the office.

EBSC is taking over operations from Marsh Europe in order to streamline operations and better focus on clients’ needs. In our daily work, we strive for efficiency, high quality, and outstanding results delivered in a timely manner. Our scope of service includes placement, policy management, claims, procurement, data management, billing, sales support activities, and more.

We are looking for a professional with passion and expertise in project management and operations leadership to support and drive execution of the Affinity / Partnership program while partnering closely with the Affinities Division of Marsh UK. The role is client focused and requires project management experience, direct client experience, and the ability to help develop acquisition and growth of new client accounts at Marsh.

Expectations include proactively assessing business and client needs to develop process solutions and operational best practices.

We will count on you to:

• Support and drive Affinity Program execution while helping set up and execute the strategy, along with the evolution of our Affinity proposition for the European Affinity business.
• Chair regular client meetings, be confident and resilient, and help shape operations while building strong relationships with clients.
• Participate in regular internal meetings with the business.
• Complete daily, weekly, and monthly forecasting and reporting.
• Serve as the day-to-day point of contact for all marketing-related actions.
• Lead each product development project from concept to launch.
• Lead by example and set standards on quality and compliance while working within Marsh compliance procedures and guidelines.
• Manage a small team of direct reports focused on project management activities and develop and coach project leaders across the division.
• Lead and coordinate the planning, governance, and execution of strategic and transformation initiatives across Europe and selected international regions.
• Partner with business, operational, and technology stakeholders to translate strategy into actionable plans and measurable outcomes. Conduct regular status update meetings and calls with key stakeholders.
• Deliver an integrated, data-led, and digital-first approach that drives sustained revenue growth, improves client retention, and optimizes cost and operational performance.
• Own strategic frameworks, performance tracking, executive reporting, and cross-regional coordination to enable measurable outcomes and scalable ways of working.
• Lead and coordinate initiatives that accelerate digitalization, end-to-end digital solutions, and operational transformation to improve efficiency, scalability, and customer outcomes.
• Collaborate with business stakeholders to support RFP responses and client-facing materials with clear value propositions, operating model inputs, and performance evidence.

What you need to have:

• At least 6–10 years of experience in consulting, preferably in insurance or banking.
• Strong communication, project management, and client management skills.
• A proven track record of achieving targeted results.
• Excellent command of spoken and written English (mandatory).
• A creative mindset and a can-do attitude.
• Ability to build and sustain long-lasting relationships.
• Proven presentation skills.

What makes you stand out?

• Experience and knowledge of the insurance market.
• Knowledge of an additional European language, such as French or Spanish or Italian .
• A team-player mindset combined with the ability to work independently with minimal supervision.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.