Specialist - Forwarding Operations - Global Service Centre
Maharashtra, IndiaFull-timePosted Jul 17, 2026
About DP WorldTrade is the lifeblood of the global economy, creating opportunities and improving the quality of life forpeople around the world. DP World exists to make the world’s trade flow better, changing what’s possiblefor the customers and communities we serve globally. With a dedicated, diverse and professional team ofmore than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World ispushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidlytransforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics andTechnology – and uniting our global infrastructure with local expertise to create stronger, more efficientend-to-end supply chain solutions that can change the way the world trades.What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems toautomated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sectortowards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
About DP World Global Service CentreDP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, processexcellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. Aswe experience exponential growth, there has never been a more exciting time to join us. Discover your nextrole here and change what's possible for everyone! As an equal employer that recognizes and valuesdiversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at theirbest. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose:Responsible for timely completion of export jobs into the freight forwarding automation bymanaging. he daily consignments in order to ensure smooth and efficient flow of operations.
Designation: Specialist - Forwarding OperationsBase Location: Ghansoli, Navi MumbaiReporting to: Senior Manager - GSC Freight Forwarding Operations
Key Role Responsibilities: Strong professional communication skills in order to deal with DPWL clients informing themabout status of their shipments. Responsible for the timely completion of jobs into freight forwarding automation bymanaging the daily tasks and ensure smooth and efficient flow of operations. Monitoring the daily E-mails & communications with both internally & externally customersin order make sure the circle of Information is going on professionally and in a timelymanner. Provide DPWL Customer high-end advice regarding the required import and exportdocumentation. Responsible for accurate billing process following the clients individual price agreementsand ensuring timely and professional communication of the invoice towards the clients. Complete data entry into DPWL Inhouse system - Cargorunner platform and update dataaccurately and timely complete milestones. Coordination with carriers, vendors and customers in case of any missing and/or damagedshipments and handling of claims in regards of insurance claims, incidents, etc.. Monitoring and developing the daily work environment/ procedures to meet the companystandard and the set KPIs to achieve the best results. Resolve all customer complaints and inquiries and provide customers with the guidancerequired for order processing via the appropriate level of communication maintained at alltime
Skills & Competencies: 1. Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves Advanced freight forwarding and logistics knowledge – Inco terms and all shipping modesespecially sea and air. Proficiency in Microsoft office and windows programs. Ability to learn and adopt new systems. Operational efficiency and time management. Strong professional and inter- communicational skills. Customer service oriented and ability to initiate and resolve cases Education & Qualifications: Graduate and entry-level Professionals Logistics Education with a minimum of 3 years’ experience in a freight forwarding role Minimum 3-5 years of experience in the freight forwarding industry working for a mid- orlarge size freight forwarding company
About DP World Global Service CentreDP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, processexcellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services,Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. Aswe experience exponential growth, there has never been a more exciting time to join us. Discover your nextrole here and change what's possible for everyone! As an equal employer that recognizes and valuesdiversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at theirbest. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose:Responsible for timely completion of export jobs into the freight forwarding automation bymanaging. he daily consignments in order to ensure smooth and efficient flow of operations.
Designation: Specialist - Forwarding OperationsBase Location: Ghansoli, Navi MumbaiReporting to: Senior Manager - GSC Freight Forwarding Operations
Key Role Responsibilities: Strong professional communication skills in order to deal with DPWL clients informing themabout status of their shipments. Responsible for the timely completion of jobs into freight forwarding automation bymanaging the daily tasks and ensure smooth and efficient flow of operations. Monitoring the daily E-mails & communications with both internally & externally customersin order make sure the circle of Information is going on professionally and in a timelymanner. Provide DPWL Customer high-end advice regarding the required import and exportdocumentation. Responsible for accurate billing process following the clients individual price agreementsand ensuring timely and professional communication of the invoice towards the clients. Complete data entry into DPWL Inhouse system - Cargorunner platform and update dataaccurately and timely complete milestones. Coordination with carriers, vendors and customers in case of any missing and/or damagedshipments and handling of claims in regards of insurance claims, incidents, etc.. Monitoring and developing the daily work environment/ procedures to meet the companystandard and the set KPIs to achieve the best results. Resolve all customer complaints and inquiries and provide customers with the guidancerequired for order processing via the appropriate level of communication maintained at alltime
Skills & Competencies: 1. Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves Advanced freight forwarding and logistics knowledge – Inco terms and all shipping modesespecially sea and air. Proficiency in Microsoft office and windows programs. Ability to learn and adopt new systems. Operational efficiency and time management. Strong professional and inter- communicational skills. Customer service oriented and ability to initiate and resolve cases Education & Qualifications: Graduate and entry-level Professionals Logistics Education with a minimum of 3 years’ experience in a freight forwarding role Minimum 3-5 years of experience in the freight forwarding industry working for a mid- orlarge size freight forwarding company