Patient Service Coordinator (Cardiology)

We are seeking a Patient Service Coordinator (PSC) who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at GBMC. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. Specific Duties & Responsibilities: * Schedules patients for laboratory tests, medical examinations, and consultations. * Relays information to patients regarding preparation for laboratory tests and examinations. * Coordinates visits either within the department or between several departments. * Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. * Prints and mails directions, maps, fee schedules, and department specific information to patients. * Sends medical questionnaire forms to patients to obtain missing information. * Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. * Obtain and /or verifies patient’s demographic data by phone or in person. * Confirms appointments by telephone and/or mail. * Fills vacancies due to cancellations. * Obtains pre-certifications as required by patients’ health care insurers or managed care providers. * Registers patients for clinical appointments using computerized database. * Assists patients or family members with completion of medical insurance forms. * Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance. * Arranges or assists in arranging patient transportation. * Answers phones and provides routine information to callers. If a patient has to be admitted to the hospital, takes care of administrative tasks of admission so that the patient may go directly to the floor. * Reviews patient charges and extracts chargeable items. * Collects time of service payments, issues receipts, and prepares cash settlement records. * Assigns diagnostic and procedures codes to charge vouchers for computer input. * Enters patient charges into computer system. * Discusses patient charges, if appropriate, with patients and/or patients’ families. * Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. * Refers patient to appropriate office and ensures application for funds has been made. * Prepares patient’s statement of charges and reviews with patient. * Assists with basic insurance and third party queries and explains payment policies. * Other duties as assigned. Minimum Qualifications * High School Diploma or graduation equivalent * 1 year work experience in customer service required. Two years related work experience preferred. * Additional education may substitute for required experience to the extent permitted by the JHU equivalency formula. * * * Classified Title: Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Salary Range: $33,696 - $59,904 Annually ($43,238 targeted; Commensurate w/exp.) Employee group: Full Time Schedule:M-F 8:30 am - 5 pm; Sat 8:00 am - 2:30 pm FLSA Status: Non-Exempt Location: School of Medicine Department name: Cardiology Personnel area: School of Medicine