Sr. Technical Support Engineer, Focused Services

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Sr. Technical Support Engineer, Focused Services North Sydney, New South Wales, Australia Global Customer Services Ref ID: JR-019289 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryThe TeamCustomer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign — it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.Your CareerAs a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively. You possess a strong ability to articulate intricate technical concepts to both technical and non-technical stakeholders, facilitating a clear understanding of complex issues and proposed solutions. You will be a central participant in technical discussions within cross-functional teams, fostering a culture of transparency and collaboration that enhances product development, operational efficiency, and cybersecurity...