Application Tech Support Practitioner
PuneFull-timePosted Jul 31, 2026
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Contact Center Technology Capabilities
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous link between clients and the system or application. The role focuses on maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. This position requires attentiveness to client concerns, accurately identifying issues, and crafting effective resolutions through a thorough understanding of the product. The practitioner plays a vital role in sustaining system reliability and client satisfaction by managing interactions and supporting ongoing system performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve team processes and enhance overall service delivery.
- Mentor junior team members to support their professional growth and development.
- Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Capabilities.
- Strong troubleshooting and problem-solving abilities related to contact center systems.
- Experience in managing and supporting complex application environments.
- Excellent communication skills to effectively liaise between clients and technical teams.
- Ability to analyze system issues and design appropriate solutions based on product knowledge.
- Familiarity with system monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 8 years of experience in Contact Center Technology Capabilities.
- This position is based at our PDC5A - SEZ location.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Contact Center Technology Capabilities
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous link between clients and the system or application. The role focuses on maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. This position requires attentiveness to client concerns, accurately identifying issues, and crafting effective resolutions through a thorough understanding of the product. The practitioner plays a vital role in sustaining system reliability and client satisfaction by managing interactions and supporting ongoing system performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve team processes and enhance overall service delivery.
- Mentor junior team members to support their professional growth and development.
- Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Contact Center Technology Capabilities.
- Strong troubleshooting and problem-solving abilities related to contact center systems.
- Experience in managing and supporting complex application environments.
- Excellent communication skills to effectively liaise between clients and technical teams.
- Ability to analyze system issues and design appropriate solutions based on product knowledge.
- Familiarity with system monitoring tools and incident management processes.
Additional Information:
- The candidate should have minimum 8 years of experience in Contact Center Technology Capabilities.
- This position is based at our PDC5A - SEZ location.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.