Fountain Worker-Starbucks-Steady Extra (The Vanderpump Hotel LV)

The primary responsibility of the Fountain worker is to accurately handle cash register transactions and ensure guests are greeted cheerfully and prepare food & beverage per guest's requests. 

 

• Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.

• Engages in friendly conversations with guest whenever possible using the 10/5 Rule: 10 feet – make eye contact and smile, 5feet - greet and speak to guest.

• Accurately inputs all orders into the POS terminal.

• Accurately posts all transactions on the POS terminal giving correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.

• Make drinks to order in accordance with established recipes and time guidelines.

• Deliver products to customers in timely manner.

• Maintain high levels of customer service at all times.

• Thanks, guests, for their patronage.

• Maintain appropriate level of stock items in area.

• Assist in maintaining display cases and pastry par levels.

• Keeps designated working areas clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.

• Assist all co-workers as needed. Assist Management in getting food products to customers

• Assist in training new Fountain Counter Persons and new Management staff during their training period.

• Responsible for periodic cleaning tasks assigned by Management

• Attend mandatory meetings and training classes as assigned.

• Resolve guest complaints expeditiously and inform Management of the complaints

• Prepare or serve menu items, such as sandwiches or salads

• Basic food preparation and service 

• Must be 21 years of age or older   

• Must have 6 months’ previous cash handling experience.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires attention to detail and accuracy.
• Work requires interactions with customers, public and co-workers.
• Work requires use of a computer and/or cash register.
• Nevada Food Handler Certification
• Union Referral

ADDITIONAL REQUIREMENTS

• Fast paced environment, multiple tasks to be handled under time constraint.

• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.