Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
What Does Success Look Like
We are looking for a Product Designer I who is early in their product design career and ready to grow in a fast-paced enterprise software environment. This role is well suited for candidates with strong academic, internship, campus placement, startup, SaaS, agency, bootcamp, freelance, or early professional product design experience. You will support the design of enterprise software experiences using Sprinklr’s design system, AI-first workflows, and emerging agentic design patterns. You will help create clear, trustworthy experiences where software can understand user intent, recommend next steps, and help users move from insight to action more efficiently. You will partner closely with Product Management, Engineering, QA, and senior designers to create wireframes, user flows, high-fidelity designs, and prototypes that are intuitive and easy to use.
The ideal candidate is developing foundational product design skills, is curious about how people use complex software, and is comfortable learning through feedback, iteration, and collaboration. They should have exposure to modern AI-powered user experiences through coursework, internships, projects, personal exploration, or early professional work, and be eager to build practical understanding of usability, interaction design, accessibility, human-in-the-loop experiences, and agentic systems. They will support research activities such as user interviews, usability testing, workflow reviews, or synthesis of customer insights, and translate those insights into clear design recommendations with guidance from senior design partners.
What You’ll Do
Use Sprinklr’s design system, product patterns, and AI-first tools to create clear design explorations for assigned enterprise workflows. Partner with senior and principal designers to understand user needs, explore interaction options, and translate direction into well-structured user journeys.
Bring designs to life through wireframes, clickable prototypes, interaction flows, and high-fidelity screens that show how users move through AI-powered and agentic experiences. Apply reusable design system components to support consistency, clarity, accessibility, and polish across assigned product areas.
Build strong working relationships with Product Managers, Engineers, QA, and other cross-functional partners. Clarify requirements, gather feedback, ask thoughtful questions, and respond to implementation details or design issues with support from senior design partners when needed.
Support user research and user experience activities, including client interviews, usability testing, workflow reviews, and observation of users on the platform. Help capture findings and connect research insights to design decisions, including opportunities for AI assistance, automation, user control, and human oversight.
Collaborate with senior and principal designers throughout the design process, gather input, and align on a clear design direction. Be open to feedback and critique, and communicate design decisions clearly to Product Management, Engineering, and other stakeholders.
Share work regularly, incorporate feedback quickly, and continue refining designs until they are clear, usable, technically feasible, and aligned with the intended user outcome.
What Makes You Qualified
Experience creating software product design work through internships, campus placements, academic projects, bootcamp projects, freelance work, agency work, startup experience, or early professional experience.
Exposure to artificial intelligence (AI) tools, AI-powered user experiences, or agentic design concepts through coursework, internships, projects, personal exploration, or early professional work, with curiosity about intelligent recommendations, automation, explainability, user control, and human-in-the-loop patterns.
Exposure to user research methods such as interviews, usability testing, competitive reviews, workflow analysis, or synthesis of qualitative insights into design recommendations.
Passionate about user journeys and telling stories from a user perspective.
Nice to have: exposure to service design thinking, including journey mapping, service blueprints, frontstage and backstage workflows, and cross-functional moments that shape the full customer and employee experience.
You thrive in fast-paced environments and are flexible and adaptive to changing priorities from day to day.
You are comfortable moving from concept to high fidelity quickly.
Creative and open to critique with the ability to focus on the design challenges that come with creating software experiences.
You are a curious problem solver who can work through interaction challenges, ask thoughtful questions, and make progress with guidance when problems are ambiguous or complex.
You have excellent written and verbal skills that include expressing your ideas to fellow designers, developers, and management.
Communicate and collaborate well with other designers.
Empathetic to user needs and passionate about ensuring painless user experiences.
Have a portfolio with 2–3 case studies that demonstrate software product design, user interface (UI) patterns, interaction design, user flows, wireframes, visual design craft, iteration, and clear problem-solving from user need to final solution.
Comfortable using Figma and familiar with modern design and prototyping workflows.
Familiarity with modern design and collaboration tools such as Figma, FigJam, Figma Dev Mode, Jira, Confluence, design systems, prototyping tools, and AI-assisted design or research tools.
Basic working knowledge of design systems and how to apply shared components, patterns, and guidelines consistently.
0–2 years of relevant product design experience through internships, entry-level roles, campus placements, freelance work, agency work, startup experience, academic programs, bootcamps, or equivalent practical experience.
Join us on this design journey where creativity, user empathy, research, service design thinking, and practical AI-first innovation come together to improve productivity and simplify enterprise experiences across the Sprinklr platform.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
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