Governance, Controls & Oversight Lead (VP)
About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
About the Team
At Citi, the integrity and compliance of our data is paramount. The Data Transfer Office (DTO) is at the heart of this mission, establishing and operationalizing a world-class framework for managing cross-border data transfers. Within the DTO, the Control, Issue Analysis, and Governance team acts as the critical backbone, upholding the standards that protect Citi's data assets and ensure we meet our global regulatory obligations. This team is part of the broader IMPaCT organization, which combines the Enterprise Data Office, Privacy, Records Management, and Cross Border Data Clearance functions.
We are seeking an experienced and strategic Governance, Controls & Oversight Lead (VP) to join our Control, Issue Analysis, and Governance team. In this pivotal role, you will be a key leader in fortifying the control environment for data transfers across our major business segments. This is a high-impact position for a professional with a robust understanding of regulatory requirements, data governance, and control frameworks. You will leverage your expertise to conduct in-depth issue analysis, drive compliance, and continuously enhance Citi’s data transfer governance model. This is an opportunity to ensure compliant execution across diverse jurisdictions and make a tangible impact on our global risk posture.
Responsibilities:
- Fortify Our Control Environment: Establish, maintain, and review robust control mechanisms to ensure they align with evolving regulations and are effective in practice.
- Drive Issue Resolution: Lead the analysis of control deficiencies, compliance breaches, and operational issues. You will develop and track comprehensive remediation plans to ensure timely resolution and prevent recurrence.
- Shape Our Governance Framework: Actively contribute to the continuous development of the DTO's operational and governance models, focusing on enhancing consistency, mitigating risks, and ensuring robust oversight.
- Develop Clear Procedures: Create and standardize process guides and documentation to ensure governance standards are applied consistently across all data transfer activities.
- Act as a Trusted Advisor: Partner with Legal, Compliance, and Business teams to provide expert advice on governance requirements, interpret control standards, and facilitate collaborative issue resolution.
- Deliver Actionable Insights: Conduct quantitative and qualitative analysis of control performance and issue trends. Develop insightful reports and dashboards that inform senior management and empower data-driven decisions.
- Proactively Mitigate Risk: Identify, assess, and escalate control risks and gaps within the data transfer ecosystem, implementing effective mitigation strategies to enhance our overall risk posture.
Qualifications & Experience:
- 6+ years of progressive experience in Risk Management, Control Assurance, Issue Management, or Data Governance within a global financial institution or large enterprise setting.
- Deep understanding of international data privacy laws and cross-border regulatory requirements (e.g., GDPR, CCPA) and their practical implications for control design.
- Demonstrable expertise in designing, implementing, and monitoring robust risk and control frameworks, including strong capabilities in process oversight, control testing, and issue management.
- Proven ability to collaborate effectively with cross-functional teams and partners across a diverse, global organization.
- Outstanding written and verbal communication skills, with a talent for articulating complex control requirements, issues, and governance principles to diverse audiences. You can tell the story behind the data and translate complex problems into actionable insights.
- Advanced analytical and problem-solving skills, with a methodical approach to issue identification, root cause analysis, and creating sustainable solutions.
- Strong proficiency in MS Excel for data analysis and PowerPoint for creating professional, impactful reports.
- Solid understanding of financial services business models, operations, and enabling technology platforms.
Education:
- Bachelor's/University degree or equivalent experience.
- Certifications: Relevant certifications such as CIPP, CIPM, CIPT, CISA, or CRISC are highly advantageous.
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Job Family Group:
Data Governance
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Job Family:
Data Privacy & Data Transfers
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Time Type:
Full time
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Primary Location:
Telecommuter Tennessee United States
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Primary Location Full Time Salary Range:
$97,360.00 - $146,040.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Controls Management, Digital Skills (Including AI), Escalation Management, Laws and Regulations, Policy, Procedure, and Regulation, Process Execution, Program Management, Regulatory Management, Risk Management Culture, Risk Management Lifecycle.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Aug 31, 2026
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Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.