Senior Site Reliability Engineer

Work with product team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the mitigating critical customer incidents, or deployments or testing required to improve security, performance, availability, and scalability of service. Authority for end-to-end performance and operability. Partner with development teams in meeting SLA to unblock customers. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

Responsible for the operation of production environments, including systems, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

We are looking for a Site Reliability Engineer to manage our cloud services. Responsibilities include:

• Incident Management (NOC/P1 Exposure)
• Support and troubleshooting complex problem in Staging/Production environments
• Response and Resolve incidents as per SLA's
• Organize, Anticipate, Plan and work as On-Call in shifts for multiple services (Open to work in shifts & shows flexibility)
• Maintain Service High Availability
• Test and Deploy solutions and automate to replace manual processes
• Build and maintain deployment tools/procedures
• Zero downtime deployments and a high availability mindset
• Define and build innovative solution methodologies and assets around infrastructure, cloud migration and deployment operations at scale.
• Work with service teams to resolve complex issues that require troubleshooting and knowledge of code.
• Keep documentation up to date and resolving similar tickets with lower turnaround time and within SLA
• Ensure production security posture
• Ensure monitoring is robust and effective
• Change Management
• Perform Root Cause Analysis
• Drive and Execute Operations efficiency programs and automations
• Design and execution of Tactical and strategical fixes for operational improvements
• Design, write and test software for better tooling capabilities
• Reduce Manual workload through targeted automation of repetitive tasks

Required Skills:

• 6 to 10+ years overall experience in IT industry
• Minimum 2 years of experience in Cloud Environment (Compute Knowledge)
• Strong systems architecture skills
• Strong Linux administration (Understanding of different hardware family)
• Virtualization Technologies
• Scripting Language (Python /Java /Go)
• Hands on experience at Monitoring/Instrumentation tools (Prometheus/Grafana, new relic, elastic or equivalent).
• Experience with maintaining high scale deployments, managing high throughput and IO intensive services.
• Strong knowledge of system configuration tools such as Chef, Terraform, GIT, Jenkins/Hudson, Artifactory
• Exposure to AI tools and AI Ops processes
• Continuous Integration development/deployment, e.g. Docker, Kubernetes
• Understanding of Networking, Cloud Computing, Load Balancers, Autoscaling

Career Level - IC3