Talent Management Specialist II
Welcome!
Responsible for preparing, conducting and evaluating technical training. Will need to write literature and materials to be used in programs and design exercises to enhance the training experience. Will need to conduct live and web-based classes regarding safety, installation, maintenance, service and repair, tech communications. Trainer will have to report back to the training team and respective managers as to how the training went and possibly areas that need focus for an individual. The technical trainer needs to be enthusiastic, knowledgeable, and possesses a solid technical aptitude.
Key Responsibilities:
- Plans, designs, develops, and delivers sustainable strategic training and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats.
- Participates in the design, development and implementation of training programs of a broad organizational scope.
- Conducts needs assessments to identify and evaluate training requirements for high impact technical training.
- Conducts or facilitates general or specific technology training programs.
- Develops training materials to include training handbooks, job aids, models, multimedia visual aids, computer and web-based tutorials, and standard operating procedures.
- Researches and studies advancements in educational technologies and methods; evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
- Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs
- Evaluates effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures.
- Consults with cross functional project teams, leaders and/or stakeholders.
- Coordinates or performs administrative functions necessary to deliver and document training programs.
- Performs miscellaneous job-related duties as assigned.
Qualifications:
- Advanced analytical, business acumen and critical thinking skills.
- Self-motivated and able to work with limited supervision.
- Ability to interpret educational needs and develop effective instructional solutions
- Working knowledge in designing, developing, implementing, and evaluating training plans, curricula, and methodology
- Proficient in productivity tools including: Microsoft Office products, including: PowerPoint, Excel, Work, TEAMs and Outlook.
- Skilled in and presenting ideas in a clear, concise manner.
- Ability to work in a team-oriented, collaborative environment.
- Project management and presentation skills and the ability to resolve complex problems and issues.
- Strong verbal and written communication skills with a focus on rapport building, listening, and the ability to deliver effective training programs.
- Ability to consult with stakeholders to offer important technological and organizational feedback.
- Demonstrated ability to train adult learners required.
- Ability to effectively prioritize and execute tasks in a complex environment.
- Working Conditions and Physical Effort
- Remote/office from home
- 30% average travel: certain seasons and projects require a higher % of travel others require less.
- Moderate physical activity, including: lifting to 60lbs and extended periods of walking and standing.
- Work is normally performed in an office or classroom environment with occasional work in the field.
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:
- Competitive Pay with incentive opportunities
- Paid Time Off and Company Holiday Pay
- Medical, Dental, and Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance and disability insurance options
- Supplemental benefit programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
Minimum Experience: 2+ years Minimum Education: Bachelor's Degree
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com