Customer Success Manager

Privacy PolicyJob OpeningsCustomer Success ManagerGTM: Sales & Customer Success - United States (Remote)Company: SecurityPal Position: Customer Success Manager  Reports to Position: Director of Customer Success About SecurityPalSecurityPal helps companies speed up complex security reviews so sales teams can close deals faster and security teams can stay focused on keeping systems safe. As companies struggle to protect their data, security reviews have become more frequent and time-consuming. We make the customer assurance process faster and easier. Working at SecurityPalWe’re a fast-moving, collaborative team where impact matters more than tenure. You’ll have real ownership of your book of business, the chance to grow quickly, and the support of people who care deeply about our customers’ success. We value curiosity, urgency, and a growth mindset. Our industry is constantly evolving, and we’re committed to learning and adapting every day to stay ahead. Overview: SecurityPal Engagement Management The Engagement Management team is responsible for managing our customers' journey with SecurityPal. This journey consists of 4 major stages: Onboarding our customers onto the SecurityPal ecosystem Driving adoption of our software and services Supporting customers’ growth and maturity as trusted business partners Renewing and expanding our partnership Essential Functions: To excel in this role, Engagement Managers must:  Skillfully manage the needs of a portfolio of approximately 30 customers across business segments  Manage the end-to-end customer journey - from onboarding to renewal  Build strong relationships with customers - from entry-level sales team members to C-suite executives  Actively assess and address customer health and churn risks  Demonstrate technical aptitude to quickly learn and enable customers about our app product  Possess strong project management skills to oversee customer projects executed by our delivery team  Have a commitment to continuous improvement and help identify and enhance tools and processes to deliver a better customer experience  Interests and Skills: High performers at our organization are:  Comfortable in an ever-changing environment  Independent workers, comfortable owning a book of business  Team players with a strong desire for personal growth Highly organized in managing and executing complex customer tasks  Excellent communicators  Relationship builders with a sales mindset  Tech-savvy and interested in AI, enterprise software, and information security  Prerequisite Education and Experience: Bachelor’s Degree or equivalent Demonstrated history of performance in a startup environment  6+ years of experience in professional services, customer success, project management, sales, consulting, and/or similar roles SecurityPal is an equal opportunity employer. Apply for This JobLink to This JobLocationUnited States (Remote)DepartmentGTM: Sales & Customer SuccessEmployment TypeFull-TimeMinimum ExperienceExperiencedPrivacy Policy • Terms of Service • © BambooHR All rights reserved.