Senior Manager, North America Store Operations, Le Labo

Single PositionView All JobsHybridSenior Manager, North America Store Operations, Le LaboBrooklyn,US-NY,United StatesApply NowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionReq ID24911BrandLe LaboJob FunctionSalesJob Sub-FunctionRetail OperationsAssignment CategoryFulltime-RegularThe Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.Description JOB SUMMARYWe are looking for a North America Store Operations Senior Manager to join the Le Labo North America team. This position manages the store operations team for North America (USA and Canada) for both existing distribution as well as new expansion of free-standing stores and department store counters. Additionally, this role establishes and monitors operational protocols and directs the Field and Retail team in the enhancement of technical operations. This role is a hybrid role, spending time in our Williamsburg Brooklyn HQ and frequent time in Le Labo Boutiques and Corners across the United States and Canada. This position reports directly to the Head of North America Sales.PRIMARY RESPONSIBILITIES:Retail Operations LeadershipManage and develop the North America Store Ops team, mapping tasks and individual workloads back to overarching regional priorities, operational timelines, ways of working and operating frameworksBuild scalable operational frameworks that support boutique growth and maintain Le Labo's unique service culture.Drive consistency across all boutiques and counters, ensuring operational excellence without compromising local entrepreneurship and authenticityPartner with Field and Education teams as a core pillar of retail excellence, ensuring ops is an integrated element of field and educations mindsets Partner with Marketing, Finance, Real Estate, Supply Chain, and HR to ensure seamless execution of business prioritiesOwn operational communications to the field Lead change management efforts for new processes, systems, and initiativesGather feedback from boutique teams and continuously refine operationsTranslate ELC priorities into practical execution plans for LL FssLead operational workstreams for strategic initiatives and transformationsRepresent Store Ops in NA Leads Meetings, LRP planning, and budget discussions Support operational readiness and planning for high-traffic commercial periodsParticipate in rotating on-call weekend schedule to cover FSS emergenciesOversee and complete all price increases in POS systems RESPONSIBILITIES: Operational Compliance ControlUphold, elevate, develop and maintain operational standards, policies, and procedures for all boutiquesTake ownership of operational compliance in all doors: understanding, communicating and enforcing policies to mitigate operational risk including shrinkage, purchase limits, sales practices, discount, and inventory managementPartner with Real Estate and Retail Facilities team on all local legal requirements and standardsIdentify opportunities to simplify processes, improve efficiency, and reduce administrative burden for field and POS teamsMonitor key operational KPIs, ensuring boutiques meet company standards for inventory management, compliance, Health and safety, productivity, and executionEnsure compliance with ELC company policies, local legal requirements, health and safety standards, and audit expectationsPartner with HR and Finance...