Customer Success Advisor

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Success Advisor Full-timeEmployment Type: Full-timeExperience Level (for career site): Early ProfessionalContract Type: PermanentJob Family: Digital & ITCompany DescriptionAre you looking for an opportunity where you can deliver customer excellence, evolve trusted customer partnerships and become a subject matter expert?   If so, our Customer Success Advisor based at our Leeds Customer Contact Centre could be the perfect next step! As a global leader in electrical wholesale, Rexel distributes advanced electrical and energy-efficient products worldwide. We deliver smart, sustainable solutions engineered to enhance comfort, safety, and security across residential, commercial, and industrial sectors.We’re looking for fresh thinkers, team players, and positive individuals like you to be part of our journey.  The Benefits of a Career with Rexel: Contributory Pension SchemeLife Assurance   Bonuses: Performance Related Bonus scheme Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave  Support & Development: Extensive learning opportunities from day one.  Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more!  Perks: Staff discounts, exclusive holiday offers and free financial support and education   Job DescriptionAs a Customer Success Advisor you will drive digital sales and build strong customer relationships by delivering customer-centric solutions. This role is essential in ensuring customer satisfaction and driving sales.Key Accountabilities for a Customer Success Advisor with Rexel:Delivering customer-centric solutions to meet internal and external customer needs, ensuring high levels of customer satisfaction.Communicate via multiple channels; phone, email, Teams, external portals and web chat to ensure all issues are resolved.Building and maintaining strong customer relationships.Stay within agreed SLAs to ensure the best customer journey possible.Building partnerships and working collaboratively with others to meet shared objectives.Providing web access and management for internal and external customers.Manage and maintain social media interactions, working with our internal  marketing team.Manage partnership agreements and competition winners.Meeting commitments and ensuring timely delivery of services.Coordinating with internal teams such as supply chain, people services and finance to ensure smooth operations.QualificationsAt Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success within this role include: COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitmentsCUSTOMER FOCUS: Building strong customer relationships & delivers customer centric solutionsACTION ORIENTATED: Taking on new opportunities and tough challenges with a sense Of urgency, high energy, and enthusiasmCURIOUS: seeks new ways to grow and be challenged, using formal and informal learning channelsWhat we’re looking for… Ideally you will have experience of working in a competitive customer focused role where you are comfortable working towards and exceeding sales targets Customer centric and a self-starter, you will enjoy developing the business through phone-based relationships, becoming the subject matter expert for your customers  A flexible approach and an ability to work under pressure whilst identifying business opportunities Additional InformationAt Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.By coming together as one team, we’re building a...