Infra Tech Support Practitioner
BengaluruFull-timePosted Jul 31, 2026
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Websphere Application Server & Portal Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. We are seeking an experienced Middleware Administrator with 5+ years of hands-on experience in IBM WebSphere Application Server (WAS) 8.5/9.0, IBM HTTP Server (IHS), and IBM Portal Administration. The candidate will be responsible for installation, configuration, maintenance, troubleshooting, performance tuning, security implementation, patching, and supporting highly available enterprise middleware environments.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Administer, configure, and support IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), and IBM WebSphere Portal environments across development, test, and production landscapes.
-Manage and maintain WebSphere cells, deployment managers, nodes, clusters, application servers, and portal infrastructure to ensure high availability and optimal performance.
-Deploy, configure, and support enterprise applications, portal components, themes, and portlets, ensuring seamless integration across middleware platforms.
-Configure and manage JDBC, JMS, data sources, connection pools, JNDI resources, web server plug-ins, virtual hosts, and URL routing.
-Perform installation, upgrades, migrations, patching, fix pack implementation, and environment modernization for WebSphere, IHS, and Portal platforms.
-Implement and support security configurations, including SSL certificates, LDAP integration, authentication, authorization, and access management.
-Monitor, troubleshoot, and resolve application, server, portal, web server, JVM, connectivity, and performance issues using logs, dumps, and diagnostic tools.
-Conduct performance tuning, capacity planning, and optimization of WebSphere JVMs, application servers, web servers, and portal environments.
-Manage backup, recovery, disaster recovery, and operational maintenance activities to ensure platform stability and business continuity.
-Support incident, problem, and change management processes, ensuring compliance with organizational standards and service-level commitments.
-Provide L2/L3 support for Production and Non-Production environments.
-Participate in Incident, Problem, Change, and Release Management processes.
-Support DR exercises, failover testing, and environment validation activities.
-Perform middleware health checks and capacity planning.
-Create and maintain SOPs, runbooks, and technical documentation.
-Participate in CAB meetings, maintenance windows, and on-call support rotation.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Websphere Application Server & Portal Administration.
- Strong understanding in IBM WebSphere Application Server (WAS) 8.5.x / 9.x
- Experience in IBM HTTP Server (IHS), IBM WebSphere Portal Administration
- Experience in Linux, AIX Administration
- Experience in SSL / TLS Certificate Management
- Experience in LDAP Integration (IBM Security Directory Server / Active Directory)
- Experience in Clustering, High Availability & Load Balancing
- Experience in JVM Performance Tuning
- Experience in Application Deployment (EAR/WAR)
- Experience in Shell Scripting (Unix/Linux)
- Experience in WebSphere Security and Authentication
- Experience in Troubleshooting, RCA and Log Analysis
Additional Information:
- The candidate should have minimum 5 years of experience in Websphere Application Server & Portal Administration.
- This position is based at our Bengaluru office (location is flexible)
- A 15 years full time education is required.15 years full time education
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Websphere Application Server & Portal Administration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. We are seeking an experienced Middleware Administrator with 5+ years of hands-on experience in IBM WebSphere Application Server (WAS) 8.5/9.0, IBM HTTP Server (IHS), and IBM Portal Administration. The candidate will be responsible for installation, configuration, maintenance, troubleshooting, performance tuning, security implementation, patching, and supporting highly available enterprise middleware environments.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
-Administer, configure, and support IBM WebSphere Application Server (WAS), IBM HTTP Server (IHS), and IBM WebSphere Portal environments across development, test, and production landscapes.
-Manage and maintain WebSphere cells, deployment managers, nodes, clusters, application servers, and portal infrastructure to ensure high availability and optimal performance.
-Deploy, configure, and support enterprise applications, portal components, themes, and portlets, ensuring seamless integration across middleware platforms.
-Configure and manage JDBC, JMS, data sources, connection pools, JNDI resources, web server plug-ins, virtual hosts, and URL routing.
-Perform installation, upgrades, migrations, patching, fix pack implementation, and environment modernization for WebSphere, IHS, and Portal platforms.
-Implement and support security configurations, including SSL certificates, LDAP integration, authentication, authorization, and access management.
-Monitor, troubleshoot, and resolve application, server, portal, web server, JVM, connectivity, and performance issues using logs, dumps, and diagnostic tools.
-Conduct performance tuning, capacity planning, and optimization of WebSphere JVMs, application servers, web servers, and portal environments.
-Manage backup, recovery, disaster recovery, and operational maintenance activities to ensure platform stability and business continuity.
-Support incident, problem, and change management processes, ensuring compliance with organizational standards and service-level commitments.
-Provide L2/L3 support for Production and Non-Production environments.
-Participate in Incident, Problem, Change, and Release Management processes.
-Support DR exercises, failover testing, and environment validation activities.
-Perform middleware health checks and capacity planning.
-Create and maintain SOPs, runbooks, and technical documentation.
-Participate in CAB meetings, maintenance windows, and on-call support rotation.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Websphere Application Server & Portal Administration.
- Strong understanding in IBM WebSphere Application Server (WAS) 8.5.x / 9.x
- Experience in IBM HTTP Server (IHS), IBM WebSphere Portal Administration
- Experience in Linux, AIX Administration
- Experience in SSL / TLS Certificate Management
- Experience in LDAP Integration (IBM Security Directory Server / Active Directory)
- Experience in Clustering, High Availability & Load Balancing
- Experience in JVM Performance Tuning
- Experience in Application Deployment (EAR/WAR)
- Experience in Shell Scripting (Unix/Linux)
- Experience in WebSphere Security and Authentication
- Experience in Troubleshooting, RCA and Log Analysis
Additional Information:
- The candidate should have minimum 5 years of experience in Websphere Application Server & Portal Administration.
- This position is based at our Bengaluru office (location is flexible)
- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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