Software Engineer - IS-Mod

Mayo Clinic is seeking a Software Engineer to support the design, implementation, and operational support of ServiceNow integrations with our cloud platforms. This role focuses on Configuration Management Database (CMDB) governance, Common Service Data Model (CSDM), Discovery, and Service Graph Connectors to ensure Azure and Google Cloud Platform (GCP) resources are accurately discovered, modeled, and maintained within ServiceNow.

Working closely with Cloud Platform Engineering, ServiceNow Platform Engineering, Information Security, Asset Management, and FinOps teams, this engineer will develop and support cloud integrations, improve CMDB data quality, onboard new cloud resource classes, and enable accurate asset inventory supporting incident, change, vulnerability, and operational processes.

Responsibilities include configuring and supporting ServiceNow Discovery and Service Graph Connectors, developing integrations using REST APIs and scripting, implementing CSDM best practices, troubleshooting integration and CMDB issues, and participating in Agile and DevOps delivery practices.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Bachelor's Degree in Computer Science/Engineering or related field; Or an Associates’ degree in Computer Science/Engineering or related field with an additional 2 years of experience as described below. 

• Glide API / server-side scripting
• IRE (Identification and Reconciliation) scripting
• Data Transform Maps and Import Set scripting
• Table/class hierarchy extension work
• Background script / Fix Script competency for bulk remediation
• ACL and security rule scripting
• Script Include / reusable API design
• ATF (Automated Test Framework) scripting
• Flow Designer (including knowing when not to use it)
• Integration Hub / scripted REST for external CMDB sources
  
  Preferred experience includes:
• ServiceNow CMDB administration and governance
• Common Service Data Model (CSDM)
• ServiceNow Discovery
• Service Graph Connectors
• Azure and/or Google Cloud Platform (GCP)
• REST APIs, JavaScript and/or Python
• Cloud governance, ITOM, or Asset Management
• Strong analytical, troubleshooting, and collaboration skills