Principal Product Manager

Gate model and feature launches: define entry/exit criteria for shipping model updates or new capabilities, and make the ship/no-ship call in partnership with research and engineering leadership Translate model behavior into product requirements: read outputs and failure modes directly, identify patterns, and turn them into prioritized fixes — whether that's a training data gap, a prompt/system-message change, or a UX guardrail Build feedback loops: stand up pipelines that turn user feedback, support signals, and enterprise customer escalations into structured eval cases, so regressions get caught before they reach customers Partner cross-functionally: work daily with applied scientists, ML engineers, Responsible AI, and Trust & Safety teams to represent user needs in model development, and represent model capabilities/limitations back to the broader product org Define what "good" looks like for ambiguous, high-stakes scenarios (enterprise data handling, agentic actions taken on a user's behalf, multi-turn reasoning) where there's no existing playbook Communicate quality tradeoffs clearly to leadership — what shipped, what didn't, what the residual risk is, and why. Bachelor's Degree AND 8+ years experience in product/service/program management or software development Bachelor's Degree AND 12+ years experience in product/service/program management or software development OR equivalent experience. 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework). 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn). 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).