Patient Reception Associate I-Mt Sinai Hospital Outpt Physical Therapy Dept- M-F Varied 7.5 day hrs between 7a-5:30p

The Patient Reception Associate I greets and establishes first contact with patients, or performs in a call center capacity. This individual confirms and updates patient demographics and verifies medical coverage.

1. Greets patients either in person or via telephone, and update their insurance/demographics in the practice management system.

2. Ensures that the physician accepts insurance that patients present with. If not already done prior to visit, verifies insurance prior to patients arrival or at minimum at time of arrival before visit.

3. Communicates with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.

4. Processes/updates HIPAA-related paperwork and other institutional forms as necessary.

5. Collects or retrieves referrals or insurance authorizations as required.

6. Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times.

7. Ensures the patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.

8. May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.

9. May perform simple charge entry tasks or enter payments collected from patients.

10. May perform in a call center capacity if applicable to assignment.

11. Answers phones for practice and schedule appointments.

12. Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

13. May initiate reminder phones calls for next day appointments.

14. Performs other related duties

• High School graduate/GED.
• 1+ year physician practice experience is preferred.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.

Collective bargaining unit: SEIU 1199-MSH

Compensation Statement

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.43 - $27.33 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.