Technical Partner Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Technical Partner ManagerFull-timeDepartment: MSP Pre-SalesDept: MSP Pre-SalesDivision: Pre-SalesCompany DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.#LI-HybridJob DescriptionAbout the RoleTo support Nexthink’s continued growth, we are hiring a Technical Partner Manager (TPM) to drive pre-sales engagement with global Managed Service Provider (MSP) partners, with a particular focus on partners operating from India.The TPM will support the MSP Sales team by acting as the trusted technical advisor, helping to expand Nexthink’s footprint through technical leadership, enablement, and value-driven selling across global MSP ecosystemsKey ResponsibilitiesPartner Enablement & StrategyDefine and execute the Global MSP technical enablement strategy, equipping partner teams to independently position, demonstrate, and sell Nexthink solutionsEnable MSP partners to integrate Nexthink into their service portfolios and go-to-market offeringsBuild long-term technical relationships with partner stakeholders and drive continuous capability upliftPre-Sales ExecutionAct as the primary technical pre-sales lead for MSP-aligned opportunitiesSupport the full sales cycle, including solution positioning, demonstrations, proof-of-value (POV) engagements, and technical validationLead value-based workshops to articulate how Nexthink delivers measurable business outcomesSupport large, complex enterprise opportunities and help drive deals to successful closureCollaboration & Stakeholder ManagementPartner with MSP account teams on pipeline development, account planning, and QBRsAct as a technical liaison between MSP partners and Nexthink product teams, providing feedback on requirements, roadmap, and market needsEngage with cross-functional stakeholders (IT Operations, ITSM, Security, Digital Workplace) to build strong solution alignmentThought Leadership & AdvocacyAct as a Nexthink subject matter expert (SME) internally and externallyContribute to partner-facing content, including case studies, proposals, and RFP/RFI responsesDeliver presentations at customer events, partner sessions, and industry forumsHelp shape innovative, partner-led services built on the Nexthink platformSuccess in this role will deliver:MSP partners confidently and independently positioning Nexthink in their offeringsGrowth in partner-led pipeline, deal size, and technical win ratesStrong technical credibility with senior stakeholders across partner and customer organisationsSuccessful enablement programs that scale across global MSP teamsQualificationsExperienceExtensive experience in pre-sales, solution consulting, or technical sales within SaaS or cloud environmentsProven experience working with and enabling global MSP partnersTrack record of supporting revenue growth and contributing to complex sales cyclesExperience in value selling and engaging with senior business and technical stakeholdersTechnical & Domain Expertise (one or more areas)Digital Employee Experience (DEX) / End-User Computing / Workplace servicesIT Service Management (ITSM) and ITIL frameworksCloud and workplace transformation (e.g., Microsoft 365, Windows 11, migrations)Security, governance, risk, and complianceExperience in designing or operating enterprise IT services or service desksSkills & AttributesStrong business and commercial acumen with a value-driven...