Global Head of Installed Base

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Global Head of Installed BaseFull-timeCompany DescriptionIFS is a billion-dollar revenue company with 8000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.Job DescriptionThe Global Head of Installed Base is responsible for protecting, optimizing, and growing revenue from IFS's existing customer base. This leader will establish the strategic frameworks, governance structures, and operational disciplines that enable five regional teams to maximize the lifetime value of every IFS customer, through renewal excellence, license optimization, and the sustained growth of recurring revenue.This is a strategy, governance, and program leadership role. Regional teams own customer relationships and execution. This leader owns the system, standards, and strategic direction that make them consistently effective. Key ResponsibilitiesStrategic Frameworks & Installed Base GrowthDefine and own the global installed base strategy, covering renewal defense, license and consumption growth, recurring revenue expansion, and long-term customer value creationEstablish the commercial frameworks, segmentation models, and engagement playbooks that guide how IFS retains and grows its existing customer portfolio across all regionsBuild the operating model that connects renewals, license optimization, and recurring revenue into a coherent, measurable installed base motionProgram LeadershipOversee the Renewals function. Setting global standards for renewal timing, risk identification, escalation protocols, and win-back strategies to protect ARRLead the License Optimization team. Ensuring customers are appropriately licensed, identifying upsell and true-up opportunities, and driving incremental revenue from the existing baseDirect the Recurring Revenue team. Accelerating the shift to subscription and SaaS models within the installed base, growing ARR as a share of total IFS revenueGovern the PMO, ensuring disciplined program delivery, cross-functional coordination, and structured reporting across all installed base initiativesGovernance & PerformanceOwn the global installed base governance model: renewal forecast integrity, churn risk management, license...