(Senior) Product Manager - Customer Support Solutions (all genders)

Skip to main contentEnglishEnglishBack to all jobs(Senior) Product Manager - Customer Support Solutions (all genders)BottighofenFull-timePermanent employeeApply for this jobStart your very own journey – with HolidayCheck!At HolidayCheck, everything revolves around making vacations better – together. We're not only enabling the best time of the year for our travelers, but also creating an inspiring work atmosphere for our HolidayCheckers in our modern office in Bottighofen (Switzerland). We live our company values every day: as #TeamHolidayCheck, we build trust, take ownership, and love what we do – all for the perfect holiday experience! As a (Senior) Product Manager – Customer Support Solutions (all genders), you’ll be an integral part of our Product Team and will be responsible for the strategy, performance, and ongoing development of our digital support solutions.Your TasksIdentify recurring customer problems and translate them into scalable software solutionsResponsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automationDesign, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independentlyAutomate support processes andleverageAI to enhance speed, consistency, and resolution qualityCollaborate closely with Engineering and Operations to ensure reliable, scalable, and sustainable implementationsOwn, monitor, and continuously improve key KPIs such as resolution time, automation rate, and self-service adoptionWhat you bring Proven senior-level product management experience in software-driven customer environmentsStrong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectorsDemonstrated experience in building automations and high-quality self-service solutionsStrong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutionsExcellent stakeholder leadership across Engineering, Operations, and Business teamsData-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impactOur “All Inclusive Package” for you Workation & Flexibility 20 days of workation within the EU – work where others go on vacation 60/40 hybrid model: two office days for collaboration & team spirit, three days remoteFlexible working hours – early bird or night owl? We’ve got you covered!Development & Culture  Extensive internal & external training opportunities Diverse corporate culture with over 30 nationalities From newbie to champion: structured onboarding for a smooth startPerks & Appreciation  Anniversary perks in the form of extra vacation days or travel subsidies Your choice of hardware – Mac, Windows, or Linux Free parking or public transport subsidy Work-Life-Balance & Wellbeing  Childcare subsidy for a family-friendly balance Hansefit membership or gym subsidy Healthy & delicious meals from our in-house chef Evelyn Ready to join the HolidayCheck adventure? Then grab your suitcase full of talent and send us your application!About usLet’s make holidays better – together!HolidayCheck is one of Europe’s leading digital companies for holidaymakers. We bring together under one roof the hotel review and travel booking portal HolidayCheck, the tour operator HolidayCheck Reisen, and our rental car platform.Our vision? Make holidays better! Our culture? Colorful, international, and diverse! Here, people with a wide range of skills and personalities come together to create an inspiring environment – full of ideas, learning opportunities, and team spirit. Sounds like you? Then join our team!Apply for this job