IT Help Desk Associate III

Skip to main contentWe use cookies on this site. By permitting cookies and continuing to use our site, you agree to our use of cookies. Click here for more information about how we use cookies and how you can manage your cookie settingsDeclineAccept CookiesInsights. Connections. Experiences.Sign InIT Help Desk Associate III page is loadedIT Help Desk Associate IIIApplylocationsCHENNAI, INDtime typeFull timeposted onPosted 30+ Days Agojob requisition idR0157212About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Job Title: IT Tech desk EngineerPRIMARY RESPONSIBILITIES• Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.• Provide information on IT processes, general how-to queries and known outages.• When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.• Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.• Follow-up with Level 2 support teams for timely completion of tasks.• This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.TECHNICAL SKILLS:• Thorough knowledge of Windows 10 and above Operating System.• Good working knowledge of Windows, MS Office 365 & internet technologies.• Basic knowledge of networking concepts, troubleshooting LAN/remote access problems.• Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later• Ability and willingness to learn quickly, keep knowledge current.EDUCATION & WORK HISTORY:• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.• Minimum 2 years of experience in a technical support role.• Candidates with prior experience in a technical, voice-based process will be given priority.COMMUNICATION SKILLS:• High proficiency in English grammar, vocabulary, and sentence structure.• Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.• Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice, and confident tone.• Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.OTHER ESSENTIAL SKILLS:• Telephone etiquette - basic call handling skills.• Customer service skills (persuasion, empathy, helpfulness & positive attitude).• Good business communication skills (e-mail).Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third...