Executive Director – Wholesale Lending Services Control Program Director

Join JPMorganChase and make a meaningful impact by shaping the future of operational risk management in lending operations. This is your opportunity to lead a talented team, drive strategic initiatives, and elevate quality standards across a global organization. As a Control Program Director, you’ll collaborate with senior leaders and stakeholders to deliver innovative solutions and ensure compliance. Your leadership will help foster a proactive risk culture and support the growth of our Wholesale Lending Services. Step into a role where your expertise and vision will influence the firm’s success.

Job summary :
As a Control Program Director in the Global Corporate Center, you lead a team of control program specialists supporting Wholesale Lending Services Operations. You partner with us across functions and regions to identify key risks, design and execute control programs, and ensure adherence to firm policies, standards, and regulations. You have the opportunity to expand your responsibilities to include management of the onsite Quality Assurance team and serve as Location Manager for the broader GCC WLS Controls organization. Together, we drive operational excellence and strengthen our risk management framework.

Job responsibilities :

• Lead the controls program by designing, implementing, and improving control frameworks and practices.
• Own risk event management, including identification, assessment, escalation, remediation, and root cause analysis.
• Drive cross-functional delivery of strategic initiatives, managing scope, timelines, dependencies, and risks.
• Build and maintain stakeholder partnerships across business and control functions.
• Establish and reinforce governance routines for escalation, decision-making, and transparent communications.
• Strengthen compliance and oversight by monitoring adherence to regulations, policies, and procedures.
• Lead change management for risk and controls, translating new obligations into practical remediation plans.
• Improve process and risk outcomes through transition deep dives and actionable process improvements.
• Set quality and performance standards for the control program area and track program maturity.
• Lead and develop talent by setting expectations, coaching, mentoring, and driving skill development.
• Promote a proactive risk culture through training, awareness, and reinforcement of risk management expectations.

Required qualifications, capabilities, and skills :

• 8 + years of experience in control management within financial services, with emphasis on compliance and operational risk mitigation.
• 8 + years of direct people management experience with a track record of coaching leaders and developing teams.
• Proven ability to lead large, complex, cross-functional programs or projects with strong execution discipline.
• Advanced digital fluency, including interpreting data and communicating insights to senior audiences.
• Executive-level influence, partnering credibly with senior leaders and driving alignment across stakeholders.
• Direct reporting relationship to the group Managing Director.
• Market and product acumen, aligning risk and control strategy to organizational goals and client needs.

Preferred qualifications, capabilities, and skills :

• Experience in commercial lending operations.
• Familiarity with quality assurance management in a financial services environment.
• Expertise in change management and process improvement methodologies.
• Strong communication and presentation skills.
• Ability to foster a culture of continuous improvement.
• Experience working in a global, matrixed organization.

Advanced knowledge of regulatory requirements impacting lending operations.