Messaging Systems Engineer II

Join in on the heart-warming journey with a team that is a top leader in the rehabilitation industry

Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass Health difference as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our patients, allowing us time to get to know them and help them achieve their goals during their rehabilitation journey.

Position Purpose

Messaging Systems Engineer II is a mid-level position responsible for the day-to-day upkeep of core company systems through monitoring performance metrics, maintaining servers and software, updating servers and software, supporting technical incidences and user management and/or developing end-user business solutions. Systems Engineer II will support the following functional areas: Messaging
 

The position requires communication with end users and other IT professionals, communication with vendors, adherence to standard guidelines and policies, and ad hoc troubleshooting.

RESPONSIBILITIES AND TASKS

• Monitors performance metrics.

• Maintains and updates servers and software.

• Supports data and system needs of users and documents appropriately.

• Supports technical incidents and user management.

• Knows how to warehouse data, backup and recovery.

• Configures databases.

• Designs and implements business solutions.

• Defines data and system requirements.

• Performs ad hoc troubleshooting.

• This position must sit at our Home Office in Birmingham, AL

Minimum Qualifications: 

• High school diploma or equivalent required.

• Associate degree or Undergraduate degree preferred.

• Minimum 4 years of experience.

• Relevant Information Technology certifications preferred.

• Familiarity with regulatory compliance, including HIPAA, Sarbanes-Oxley, Privacy and Security, PCI

• Intermediate, demonstrated understanding in the following competency areas:

• Troubleshooting abilities in multi-tier architecture

• Manage and maintain site-related documentation

• Produce progress, problem and status reports, as required by management

• Manage service providers for prompt problem resolution

• Incident Management, Change management and Problem Management

• Hardware installation, configuration and maintenance

• Software installation, configuration and maintenance

• Performance monitoring and tuning

• System backup and recovery methods

• Disaster recovery processes

• Group interaction and influence to accomplish tasks and solve technical problems

• Small project management

• Peer training

• Capacity planning

• Small-scale infrastructure design and implementation

• Research and recommendation of solutions

• Messaging Systems Engineer II requirements
  Experience in implementation, administration, and support of one or more of the following technologies:  

• Microsoft SQL Server 2019 or later to support enterprise applications 

• Microsoft M365 Exchange Online

• Microsoft SharePoint 2019 or later and M365 SharePoint Online

• Microsoft M365 Defender and Compliance

• Microsoft Dynamics 365 CRM 9 or later

• Microsoft Teams

• Microsoft Power Platform and Dataverse

• Microsoft InTune Endpoint Management

• Microsoft Azure DevOps

• Microsoft Active Directory and Entra

• Microsoft Windows Operating Systems

• ProofPoint Email Gateway and Archive Services

• OpenText RightFax 10.6 or later

• Video CMS to support large corporations (Panopto)

• Scripting languages (PowerShell, Perl, Linux shell, etc.)

A little about us

We're confident you'll see the difference the moment you join our team. Working at Encompass Health means working with a growing national inpatient rehabilitation leader. We're proud of our career growth opportunities and how our team members work together for the greater good of our patients. We've been named one of the "World's Most Admired Companies" and a Fortune 100 Best Companies to Work For® Award, among others, which is pretty amazing.

Our benefits start day one

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A community of people who love what they do. Yes, we see that as a benefit.