CMN - Lounge Supervisor

Overview

 

Do you want to be at the forefront of one of the most exciting and fastest growing sectors in Travel & Hospitality?If you have a passion for delivering world class guest experience, leading hospitality teams and enjoy meeting new faces every day, then this is the role for you.

We are Aspire Executive Lounges (Proudly part of Swissport). With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.We are seeking candidates for an exciting opportunity to join a high-flying team of hospitality professionals and to continually improve the Aspire Executive Lounge offering to meet our ambition of being the Best Lounge provider globally.

  

Job Summary

 

The Lounge Supervisor is responsible to oversee the daily operations of our Premium Lounge and fast track operations.In this role, you will be responsible for ensuring a 5-star experience for all guests, managing staff, and maintaining the highest standards of service and hospitality and customer service .

You will play a key role in creating a welcoming and sophisticated environment where passengers can relax and enjoy a first-class fast track service premium amenities before their flights.

 

Your activities

 

Operational Excellence:

• Ensure the smooth daily operation of the lounge, maintaining a 5-star service level at all times.
• Manage third-party vendors for catering and cleaning services, including overseeing food and consumable orders.
• Monitor and maintain lounge presentation, ensuring cleanliness, and proper functioning of all amenities.
• Implement and enforce standard operating procedures (SOPs) to ensure consistency and efficiency.
• Proactively identify and resolve operational challenges, ensuring minimal disruption to guests
• Monitoring of the local cash register at the station.

 

Customer Service:

Exceed guest expectations by providing exceptional, personalized service.

Respond to guest inquiries and complaints promptly and effectively.

Analyze customer feedback and implement action plans to address any concerns and continuously improve service quality.

Foster a customer-centric culture among the lounges team

 

Leadership and Team Management:

Lead, motivate, and develop a high performing for fast track and lounge team.

Delegate tasks and responsibilities effectively.

Provide coaching, mentoring, and on-the-job training to enhance staff skills and performance.

Conduct performance evaluations and identify areas for improvement.

Manage staff schedules, attendance, and overtime.

Ensure adherence to grooming standards.

 

Compliance and Reporting:

Ensure compliance with all health and safety, food safety, and relevant industry regulations.

Maintain accurate records and complete monthly reports in line with company procedures.

Stay informed about airline customer requirements and ensure adherence to their SOPs.

 

Continuous Improvement:

Create an environment that encourages continuous improvement and innovation.

Identify opportunities to enhance the guest experience and optimize lounge operations.

Build and maintain positive working relationships with airport stakeholders.

Your profile

• Minimum of bachelor’s degree in hospitality
• Minimum of 3 years of experience
• Proven experience in a supervisory or management role within a customer-facing, hospitality-driven environment (e.g., premium lounge, hotels, restaurants).
• Strong understanding of luxury service standards and best practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead, motivate, and develop a team.
• Proficient in managing budgets and resources.
• Knowledge of health and safety regulations
• Flexible work style and ability to work under pressure
• Demonstrates the ability to work as part of a team
• Good communication skills, both written and verbal
• High proficiency in spoken and written English as the corporate language

 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

 

Join Swissport today and be part of a team that connects the world of aviation!