Advisory AI Foundry Architect

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Advisory AI Foundry ArchitectFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our products with the support & partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.This role is the technical face of Platform and AI in the regionBuilds POCs, and accelerators using Platform and AI AgentsExperiment with LLM improvements, Agentic orchestration, & workflow optimisationDevelop reusable components for regional consumptionMapped to opportunity AI Solution Architects in sprints to support POCsCreate knowledge assets that scale team and field capability What you get to do in this role:The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.Support product sales as a technical and domain expert of a client-facing sales teamLead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needsAnswer product feature and technical questions from customers, channel partners and ServiceNow colleaguesProvide feedback to product management about product enhancements that can address customer needs and provide additional valueShare and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the teamStay current on competitive analysis and market differentiationSupport marketing events including executive briefings, conferences, user groups, and trade showsQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.10+ years of pre-sales solution consulting or sales engineering experienceHands-on experience designing and building agentic AI applications — multi-agent orchestration, RAG, prompt and context engineering, evaluation.Proficiency with agent frameworks and modern LLM tooling.Strong understanding of enterprise integration, APIs, data pipelines, and security/governance considerations for AIProven ability to work directly with customers and translate business problems into technical solutionsProficiency with the ServiceNow platform or technical expertise with cloud software solutionsExcellent communication skills across both engineering and executive audiences.Experience working collaboratively with product management, product marketing, partners, and professional servicesTerritory management skills, including pipeline building and working with Sales counterpart to guide execution excellenceTravel, as necessary FD21Additional InformationWork PersonasWe approach our distributed world of work with...