Patient Access Representative I
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
SummaryBe the welcoming face of our hospital and help create an exceptional patient experience from the moment patients arrive. As a Patient Access Representative, you'll guide patients through registration, scheduling, insurance verification, and check-in/check-out while providing outstanding customer service and ensuring accurate information for a seamless healthcare experience.
Does this position require Patient Care?
No
Essential Functions
Welcome patients, families, and visitors with professionalism, compassion, and exceptional customer service.
Register patients by collecting, verifying, and updating demographic, insurance, and personal information in hospital systems.
Schedule appointments, confirm patient information, and assist with registration and discharge processes.
Verify insurance eligibility, obtain pre-authorizations when required, and explain insurance, billing, and hospital policies.
Collect co-pays and other patient payments while accurately processing transactions and issuing receipts.
Answer patient questions and resolve routine concerns with empathy and professionalism.
Collaborate with clinical and administrative teams to ensure a smooth and efficient patient experience.
Escalate complex patient concerns or registration issues to senior staff or management when appropriate.
Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.
Support efficient daily operations by accurately documenting information and completing administrative tasks in a timely manner.
Qualifications
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance verification procedures preferred. - Ability to work in a fast-paced environment and handle multiple tasks. - Excellent communication and interpersonal skills. - Strong attention to detail and problem-solving abilities. - Basic computer proficiency.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Onsite
Work Location
789 Central Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $25.28/Hourly
Grade
2
EEO Statement:
1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.