Assistant Director of Rooms
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.Assistant Director of Rooms
At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.
Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.
About Four Seasons Hotel and Private Residences Bangkok Chao Phraya
Four Seasons Hotel and Private Residences in Bangkok. Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travellers.
About Four Seasons
Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.
What You Will Be Responsible For
Assistant Director of Rooms
The Four Seasons Hotel and Private Residences in Bangkok is looking for an Assistant Director of Rooms. Candidate with passion for excellence, expertise in hospitality operations and proven leadership experience.
The Assistant Director of Rooms supports the Director of Rooms in leading all Rooms Division operations, ensuring exceptional guest experience, employee engagement, operational excellence, and achievement of financial objectives. This position oversees the day-to-day performance of Front Desk, Concierge, Guest Services, Housekeeping, Laundry, Florist and Kids For All Seasons, while acting as the senior Rooms Division leader in the absence of the Director of Rooms.
The Assistant Director of Rooms is responsible for creating a culture of service excellence, championing arrival and recognition, supporting housekeeping as the foundation of the Rooms Division, maintaining the highest standards of guest room quality, and ensuring departmental goals align with the overall business objectives of the hotel.
The Assistant Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel
Leadership & Team Development
- Lead, coach, and support Department Heads across the Rooms Division to ensure seamless operations and outstanding service delivery.
- Foster a collaborative, inclusive, and high-performance culture that promotes employee engagement and professional growth.
- Oversee recruitment, onboarding, training, performance management, and succession planning activities.
- Recognize team achievements while promoting accountability and continuous improvement.
Guest Experience & Service Excellence
- Serve as a highly visible leader and role model for personalized luxury hospitality.
- Build meaningful relationships with guests, residents, and employees to strengthen loyalty and engagement.
- Resolve guest concerns and special requests with professionalism, empathy, and sound judgment.
- Lead service recovery efforts and empower teams to consistently exceed guest expectations.
- Champion guest recognition programs and personalized service initiatives throughout the hotel.
- Ensure every guest interaction reflects the highest standards of hospitality and care.
Rooms Operations Management
- Oversee the performance of Front Office, Concierge, Guest Services, Housekeeping, Laundry, Florist, Kids For All Seasons, and related operations.
- Maintain strong partnerships with Housekeeping and Engineering teams to ensure exceptional room quality and preventative maintenance standards.
- Conduct regular inspections of guest rooms, public areas, and operational spaces to ensure compliance with brand standards.
- Support implementation of room quality enhancement programs and operational improvement initiatives.
- Ensure teams have the tools, resources, and support needed to deliver exceptional results.
Financial & Business Performance
- Support the Director of Rooms in budgeting, forecasting, and strategic planning activities.
- Monitor and manage labor costs, operating expenses, productivity, and departmental financial performance.
- Collaborate with Revenue Management, Reservations, Sales, and Front Office teams to maximize occupancy, ADR, RevPAR, and overall hotel revenue.
- Participate in long-range capital planning and hotel improvement projects.
Operational Excellence & Safety
- Monitor daily operations to ensure service standards, productivity targets, and guest expectations are consistently achieved.
- Provide operational leadership during high-demand periods and support cross-functional hotel operations as needed.
- Respond effectively to emergencies, incidents, and guest-related concerns.
- Ensure compliance with company policies, operating procedures, safety standards, and service culture expectations.
- Act as the senior Rooms Division leader in the absence of the Director of Rooms.
What You Will Bring
- Proven leadership experience in Rooms Division operations within a luxury hotel environment.
- Strong background in Front Office and Housekeeping operations.
- Demonstrated ability to lead large teams through coaching, mentoring, and performance development.
- Exceptional guest service mindset with a passion for creating memorable experiences.
- Strong communication, interpersonal, and problem-solving skills.
- Financial acumen with experience managing budgets, labor costs, and operational performance.
- Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
- High level of professionalism, integrity, and emotional intelligence.
Join Our Team
Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
What to expect: You will……
Be a champion of the Golden Rule: Do unto others as you would have them do unto you
Be part of a cohesive team with opportunities to learn, grow and develop
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence