Job Description
Mandatory Skills:
Cisco IPCC & UC Skills - UCCE, CUIC, CVR, CVP, CUCM, Cisco IM & presence. CUCM, Unity Connection, UCCX, Voice Gateways, CUBE, Packet Capture, Reading Logs – Traces & Debugs.
Job Description:
- Unified Contact Center Enterprise (UCCE)
- Cisco Unified Intelligence Center (CUIC)
- ICM & CVR
- Agents Desktops, Finesse, CTIOS, AppSpace, PG.
- Advanced experience with ICM / UCCE scripting utilizing Script Editor.
- Understand UCCE Database Schema and ability to use queries against the databases.
- Troubleshooting UCCE, CVP, CUIC and Agent Desktops.
- Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
- Scripting for call flow change or Holiday request.
- Cisco Call Manager at some instances
- Cisco IPCC & UC Skills - CUCX, CVP, CUCM, Cisco IM & presence
- Hands on Experience with Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT.