Program Manager – Commercial Operations B2B Supply
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Introduction to the Team:
Travel Partnerships and Advertising Team helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.
Make An Impact!
This role offers an exciting opportunity to make a substantial impact on our business and the travel industry. Join our team and lead the charge in driving transformational change for our Travel Partners and teams!
We are seeking an experienced Program Manager to join our Commercial Operations team. This role will lead complex, cross-functional programs that drive transformational change for our Travel Partners and teams. The ideal candidate will be able to navigate ambiguity, influence stakeholders across all levels, and deliver high-impact results in our fast-paced travel industry.
In This Role You Will:
- Lead and oversee large-scale, complex programs requiring coordination across multiple teams and organizations
- Design and optimize effective program structures, governance, and frameworks throughout the program lifecycle
- Program Manage cross functional teams, ensuring clear roles, responsibilities, and accountability
- Anticipate, assess, and manage dependencies, resources, risks, and issues across multiple workstreams
- Develop and track key performance indicators (KPIs) to measure program effectiveness and drive continuous improvement
- Lead stakeholder management and communication, tailoring messages for different audiences
- Influence and align functional leaders and senior stakeholders without formal authority, building the credibility and relationships needed to secure prioritization, resourcing, and follow-through across teams that don't report to this role
- Drive Key programs that significantly impact the business and shape the future of travel
- Lead end-to-end program execution, from concept to delivery and post-implementation evaluation
- Contribute to building a high-performing program management organization
- Collaborate with senior leadership to align program objectives with company strategy
- Identify and leverage emerging trends and technologies to enhance program effectiveness
Experience and Qualifications:
- Bachelor's or Master's degree in Business, Operations, or a related field
- 5+ years of proven experience leading complex, cross-functional, large-scale business programs and initiatives
- Strong knowledge of project management methodologies (e.g., PMP, Agile) with relevant certifications
- Experience in the travel industry, with a deep understanding of customer-centric and sales operations
- Outstanding communication and interpersonal skills, with the ability to influence without direct authority
- Skilled at managing upward and laterally — building trust with functional leaders and executives to drive alignment and unblock decisions, despite having no direct authority over the teams executing the work
- Proven track record of delivering results in ambiguous and fast-paced environments
- Strong business acumen and ability to connect program execution with broader business goals
- Experience in change management and driving organizational transformation
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediagroup.com/life.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.